Experienced Customer Service Representative – Remote Healthcare Support Specialist

Welcome to Firstsource Healthcare

We are a leading provider of healthcare solutions, dedicated to delivering exceptional customer experiences. Our team is passionate about making a positive impact on people's lives, and we are now seeking a talented and compassionate Customer Service Representative to join our remote team. As a Customer Service Representative, you will play a vital role in providing top-notch support to our healthcare members and providers, ensuring their inquiries are addressed promptly and efficiently.

Job Overview

In this exciting role, you will be responsible for handling a high volume of inbound calls, responding to healthcare member and provider inquiries, and typing information into our computer system simultaneously. You will be the face of our company, providing exceptional customer service and ensuring that our customers receive the best possible experience. If you are a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this fantastic opportunity.

Key Responsibilities:

• Handle a high volume of inbound calls for healthcare member and provider inquiries, providing timely and effective solutions to their concerns
• Answer healthcare member and provider inquiries, and type information into the computer system simultaneously, ensuring accuracy and attention to detail
• Maintain web camera visibility during working hours, ensuring a professional and engaging presence
• Utilize your problem-solving skills to resolve customer complaints and concerns, escalating issues as necessary
• Follow established procedures to meet customer needs, ensuring that all interactions are handled with empathy and professionalism
• Apply your knowledge and skills to complete a wide range of tasks, including data entry, customer support, and issue resolution

Requirements and Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School diploma or equivalent required
• 2 years of customer service experience preferred, with a focus on healthcare or a related field
• Call center experience, with health insurance experience being highly desirable
• Minimum typing speed of 30-35 words per minute, with excellent written and verbal communication skills
• Basic knowledge of personal computers, with strong reading comprehension and writing skills
• Ability to work in a fast-paced environment, with a substantial understanding of the job and its requirements

Preferred Qualifications:

• Previous experience in a remote or home-based customer service role
• Familiarity with healthcare terminology and concepts
• Experience with customer relationship management (CRM) software or similar technology
• Bi-lingual or multi-lingual skills, with the ability to communicate effectively with diverse customer groups

What We Offer

In return for your hard work and dedication, we offer a competitive compensation package, including:

• Base pay of $14 per hour, with an additional $1 per hour for attendance and performance bonus incentives
• Opportunity to select a competitive benefits package, including health, dental, vision, life, and 401k
• Paid Time Off, to ensure you have the time and flexibility to recharge and pursue your interests
• Comprehensive training program, designed to equip you with the skills and knowledge needed to succeed in this role

Technical Requirements:

To perform this role, you will need to have the following technical requirements:

• Reliable internet connection, with a router and Ethernet jack for connectivity to your PC
• A private workstation, dedicated to performing your work, with minimal distractions and interruptions
• A web camera, for visibility during working hours

Career Growth and Development