Technical Writer – User Guides and Knowledge Base

Description: • Create a comprehensive user guide and dynamic knowledge base for enterprise media software based on ~80 user journey workflows. • Develop step-by-step instructions, annotated visuals, and web-ready content optimized for support portal with chatbot functionality. • Deliver first published iteration by Oct 31, 2025 and full initial deliverable by Jan 1, 2026; support client launch and product rollout. • Format content for HTML-based support portal, including printer-friendly versions; write KB articles, release notes, and training materials. • Collaborate with product and engineering as needed; suggest documentation improvements. Requirements: • Proven experience as a technical writer, especially with enterprise software or user-facing documentation. • Strong ability to convert complex processes (e.g., financial/performance workflows) into user-friendly documentation. • Excellent communication and initiative—able to ask questions proactively and clarify ambiguous requirements. • Demonstrated skill creating combined text + visuals documentation. • Comfortable working independently under tight timelines, and managing iterative deliverables. Benefits: Apply tot his job Apply To this Job