Dynamic Equipment Services Coordinator and Customer Service Representative for a Leading Beverage Company - Remote Opportunity

Introduction to Our Company and the Role

Are you ready to embark on a new career journey with a renowned company in the beverage industry? We are seeking a highly skilled and motivated individual to fill the role of Equipment Services Coordinator and Customer Service Representative. This is a fantastic opportunity to join our team and contribute to the success of our organization. As a remote position, you will have the flexibility to work from the comfort of your own home, with a modern and dynamic work style that fosters growth and development.

About the Position

The Equipment Services Coordinator and Customer Service Representative plays a vital role in ensuring the effective and efficient scheduling of our technicians, as well as providing exceptional customer service to our clients. This position requires a strong and diverse skillset, including excellent communication and organizational skills, the ability to multitask, and proficiency in system applications and navigation. As a key member of our team, you will be responsible for identifying gaps in schedules, zone coverage, and skill sets, and providing input on adding install/service technician capacity, including overtime when necessary due to backlog volume spikes.

Key Responsibilities

• Schedule and coordinate daily activities for 15+ technicians, ensuring efficient use of resources and timely completion of service calls.
• Interface directly with Field Service Supervisors, customers, and sales teams to provide exceptional customer service and resolve any issues that may arise.
• Identify gaps in schedules and provide input on technician capacity, including recommendations for adding install/service technician capacity, including overtime when necessary.
• Find solutions to scheduling exceptions and collaborate with various teams, including Field Service Supervisors, Team Managers, and other coordinators, to ensure seamless execution of service calls.
• Work in SAP to support service activities, including identifying service calls that require parts ordering, performing market searches, processing purchase orders, and tracking parts.
• Handle project-related work, such as inventory support, planning for large order requests from sales, and processing returns, to ensure efficient use of resources and minimize delays.
• Ensure timely completion of service calls in accordance with service level agreements, and research and resolve ticket scheduling issues using complex systems and mapping programs.
• Monitor and respond to incoming requests and emails related to special projects, and participate in strategic initiatives to drive organizational efficiency and improve customer satisfaction.

Requirements and Nice-to-Haves

To be successful in this role, you will need to possess a high school diploma or GED, as well as 1 to 2 years of experience in customer service or logistics/transportation. You should also have strong organizational skills, advanced communication skills, both verbal and written, and intermediate skills in Microsoft applications. Familiarity with SAP or similar applications is a plus, as is experience in the beverage industry.

Essential Qualifications

• High school diploma or GED required.
• 1 to 2 years of experience in customer service or logistics/transportation.
• Strong organizational skills and ability to multitask.
• Advanced communication skills, both verbal and written.
• Intermediate skills in Microsoft applications.

Preferred Qualifications

• Experience in the beverage industry is preferred.
• Familiarity with SAP or similar applications.

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, technicians, and other stakeholders.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Strong attention to detail, with a focus on accuracy and quality.
• Ability to adapt to changing circumstances and priorities, with a flexible and positive attitude.

Career Growth Opportunities and Learning Benefits

As a member of our team, you will have access to a range of career growth opportunities and learning benefits, including:

• Comprehensive training and development programs, to help you build your skills and knowledge.
• Opportunities for advancement and career progression, with a clear path for growth and development.
• Access to a range of tools and resources, to help you perform your job to the highest standard.
• A collaborative and supportive work environment, with a focus on teamwork and mutual respect.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, integrity, and teamwork. We are committed to creating a work environment that is inclusive, supportive, and empowering, where everyone has the opportunity to thrive and succeed. As a remote worker, you will be part of a dynamic and flexible team, with the ability to work from anywhere and collaborate with colleagues from around the world.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Health insurance, to help you and your family stay healthy and well.
• Dental insurance, to help you maintain a healthy and beautiful smile.
• 401(k) and 401(k) matching, to help you plan for your future and achieve your financial goals.
• Paid time off, to help you relax and recharge.
• Vision insurance, to help you maintain your eye health and vision.
• Life insurance, to help you protect your loved ones and achieve peace of mind.

Conclusion

If you are a motivated and skilled individual, with a passion for customer service and logistics, we encourage you to apply for this exciting opportunity. As a member of our team, you will have the chance to make a real difference, while building your skills and knowledge and advancing your career. Don't miss out on this fantastic chance to join our dynamic and supportive team - apply today!

Apply now and take the first step towards an exciting and rewarding career with our company!