Customer Support Specialist - Virtual/Remote - Expert in Property Management Software Solutions
Join the Team Revolutionizing Property Management Technology
Enumerate, a pioneer in the HOA Property Technology space for over 30 years, is seeking a highly skilled and motivated Customer Support Specialist to join our dynamic team! As a Customer Support Specialist - Virtual/Remote, you will have the unique opportunity to work with a cutting-edge software solution that empowers over 1,500 top-tier property management companies worldwide. If you're passionate about delivering exceptional customer experiences, learning complex systems, and being part of a collaborative and proactive team, we want to hear from you!
About Enumerate and Our Culture
At Enumerate, we're dedicated to creating best-run Property Management Companies for our customers, and we strive to create a best-run company internally as well. Our team of 140+ professionals is driven by a shared set of Core Values that emphasize collaboration, innovation, and customer satisfaction. We're proud to have been recognized as a five-time winner of FLCAJ's Readers Choice Awards for our solutions and support.
Our company culture is built on a foundation of:
- Collaboration: We believe in the power of teamwork and work together to achieve common goals.
- Innovation: We're committed to staying at the forefront of property management technology and continually improving our products and services.
- Customer Satisfaction: Our customers are at the heart of everything we do, and we're dedicated to delivering exceptional experiences.
Job Summary
As a Customer Support Specialist - Virtual/Remote, you will play a critical role in providing top-notch support to our customers via email and phone. You'll be part of a supportive and collaborative team, working in a hybrid environment with the flexibility to work from our Clearwater, Florida or Knoxville, TN offices, or remotely. This is a full-time hourly role, offering a competitive salary range of $40,000 - $50,000, depending on experience.
Key Responsibilities
As a Customer Support Specialist - Virtual/Remote, your primary responsibilities will include:
- Responding to Customer Inquiries: Provide timely and effective support to customers via email and phone, addressing their questions and concerns.
- Troubleshooting and Problem-Solving: Utilize your analytical and problem-solving skills to resolve complex customer issues and provide solutions.
- Product Knowledge and Training: Develop and maintain in-depth knowledge of our property management software solution, including its features and functionality.
- Communication and Interpersonal Skills: Demonstrate excellent written and verbal communication skills, with the ability to effectively interact with customers, colleagues, and management.
- Multitasking and Time Management: Prioritize and manage multiple customer inquiries and tasks simultaneously, meeting productivity and performance standards.
- Continuous Learning and Improvement: Stay up-to-date with product updates, industry trends, and best practices, making recommendations for process improvements and enhancements.
Requirements and Qualifications
To be successful in this role, you'll need:
Essential Qualifications:
- 2+ Years of Experience: In a contact center environment, preferably in a customer support or service role.
- Excellent Communication Skills: Both written and verbal, with the ability to effectively interact with customers, colleagues, and management.
- Proven Multitasker: Ability to work in an omnichannel environment, prioritizing and managing multiple customer inquiries and tasks simultaneously.
- Independent Problem Solver: A mindset for troubleshooting and resolving complex customer issues.
- US Work Authorization: Ability to work in the US without sponsorship.
Preferred Qualifications:
- Proficiency in Microsoft Office: Experience with Microsoft Office applications, including Word, Excel, and Outlook.
- ZenDesk Experience: Familiarity with ZenDesk or similar support desk systems.
- Accounting and/or Property Management Terminology: Knowledge of accounting and/or property management concepts, terminology, and industry standards.
Career Growth Opportunities and Learning Benefits
At Enumerate, we're committed to the growth and development of our team members. As a Customer Support Specialist - Virtual/Remote, you'll have access to:
- Comprehensive Training Program: A structured training program to ensure your success in the role, including product knowledge, customer service skills, and support processes.
- Ongoing Coaching and Feedback: Regular coaching and feedback from experienced team leaders and mentors to help you continuously improve and grow.
- Career Advancement Opportunities: Opportunities for career advancement and professional growth within the company.
Work Environment and Company Culture Highlights
At Enumerate, we offer a dynamic and supportive work environment, with:
- Hybrid Work Arrangements: The flexibility to work from our Clearwater, Florida or Knoxville, TN offices, or remotely.
- Pet-Friendly Offices: Pet-friendly offices to bring your furry friends to work.
- Paid Food Trucks and Company Outings: Fun in-person perks, including paid food trucks and company outings.
- Competitive Salaries and Benefits: A comprehensive benefits package, including medical, dental, vision, life, and disability coverage, paid vacation, and holidays.
- 401(k) Plan and Employee Referral Program: A 401(k) plan and employee referral program to support your financial well-being.
Compensation, Perks, and Benefits
We offer a competitive salary range of $40,000 - $50,000, depending on experience, as well as a comprehensive benefits package, including:
- Medical, Dental, Vision, Life, and Disability Coverage: Comprehensive medical, dental, vision, life, and disability coverage.
- Paid Vacation and Holidays: Paid vacation and holidays to support your work-life balance.
- Tuition Reimbursement: A tuition reimbursement program to support your ongoing education and development.
- 401(k) Plan: A 401(k) plan to support your financial well-being.
- Employee Referral Program: An employee referral program to reward your referrals.
Conclusion
If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity! As a Customer Support Specialist - Virtual/Remote, you'll have the chance to make a real difference in the lives of our customers, while growing and developing your skills in a dynamic and supportive work environment.
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