Experienced Customer Service Representative – Hybrid Role – Delivering Exceptional Support to American Electric Power (AEP) Customers from the Comfort of Your Own Home

Introduction to InnoSource and the Role

Imagine starting your day with a sense of purpose, knowing that you're about to make a real difference in people's lives. At InnoSource, we're dedicated to providing exceptional customer service to American Electric Power (AEP) customers, and we're looking for talented individuals like you to join our team as a Customer Service Representative. This hybrid role offers the perfect blend of flexibility and structure, allowing you to work from the comfort of your own home while being part of a dynamic and supportive team.

Why Choose InnoSource?

We believe in investing in our team members' success and providing them with the tools and opportunities to grow professionally. As a Customer Service Representative with InnoSource, you'll be the trusted voice for AEP customers, guiding them through their questions and concerns, and making a positive impact on their day. Our company culture is built on values of empathy, integrity, and excellence, and we're committed to creating a work environment that is inclusive, supportive, and stimulating.

Key Responsibilities

• Assist AEP customers with service-related inquiries, billing questions, and power outage issues, providing exceptional support and resolving issues in a timely and professional manner.
• Collaborate with your teammates to ensure seamless customer experiences, sharing knowledge and best practices to drive continuous improvement.
• Thrive in a fast-paced, dynamic environment where every day brings new challenges and opportunities to learn and grow.
• Participate in ongoing training and development programs to enhance your skills and knowledge, staying up-to-date with industry trends and best practices.

Education and Experience

To be successful in this role, you'll need:

• At least 2 years of experience in customer service, with a proven track record of delivering exceptional support and resolving complex issues.
• A high school diploma or GED, with a strong foundation in communication, problem-solving, and time management.
• Authorization to work in the United States, with a stable work history and a passion for providing outstanding customer service.
• Flexibility to work occasional mandatory overtime, especially during outages, to ensure our customers receive the support they need.

Essential Qualifications

• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
• Strong problem-solving and analytical skills, with the ability to resolve complex issues and think critically.
• Ability to work independently and as part of a team, with a strong sense of accountability and a willingness to learn.
• Proficiency in using computer systems, software, and technology to manage customer interactions and resolve issues.

Benefits and Pay

At InnoSource, we offer a competitive compensation package, including:

• A starting hourly rate of $16.25, with regular opportunities for overtime and career advancement.
• Comprehensive benefits, including health and life insurance, dental reimbursement, and more.
• The comfort and convenience of working remotely, with no commute and no traffic to worry about.
• Long-term career potential, with opportunities to grow and develop within the company.

What We Offer

• A supportive, team-oriented culture that values collaboration, empathy, and excellence.
• Ongoing training and development programs to enhance your skills and knowledge.
• A dynamic and stimulating work environment that is inclusive, respectful, and fun.
• Recognition and rewards for outstanding performance, including bonuses and incentives.

Work Environment and Company Culture

At InnoSource, we're committed to creating a work environment that is inclusive, supportive, and stimulating. Our company culture is built on values of empathy, integrity, and excellence, and we're dedicated to providing a workplace that is respectful, fun, and rewarding. As a Customer Service Representative, you'll be part of a dynamic team that is passionate about delivering exceptional customer service and making a positive impact on people's lives.

How to Apply

If you're passionate about delivering exceptional customer service and making a real difference in people's lives, we want to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all.

Conclusion

Joining InnoSource as a Customer Service Representative is a great way to launch your career in customer service, with opportunities to grow and develop within the company. With a competitive compensation package, comprehensive benefits, and a supportive company culture, we offer a unique and rewarding work environment that is hard to find elsewhere. So why wait? Apply now and take the first step towards a fulfilling and challenging career that makes a real difference in people's lives.

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InnoSource is an Equal Opportunity Employer – Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran.