Experienced Customer Service Representative - Insurance Claims Specialist - KS, MO, OK | Wichita, Kansas - Remote Opportunity

Welcome to Farmers Insurance: A Leader in the Industry

Farmers Insurance is more than just a household name; we are a company dedicated to providing peace of mind to our customers through protection and comprehensive advice. Our high-performance culture is built on a foundation of results-driven individuals who are passionate about delivering exceptional customer service. As an award-winning, equal opportunity employer, we are committed to fostering a diverse workforce and supporting the well-being of our employees and the communities we serve.

About the Role: Customer Service Associate

We are seeking a highly skilled and motivated Customer Service Associate to join our team in Kansas, Missouri, or Oklahoma. As a remote position, you will have the opportunity to work from the comfort of your own home while still being an integral part of our dynamic team. The successful candidate will be responsible for providing exceptional customer service to our policyholders, responding to inbound telephone inquiries, and initiating and explaining the claims process.

Key Responsibilities:

• Respond to inbound telephone inquiries in a fast-paced claims contact center environment
• Initiate auto and homeowner claims by obtaining preliminary loss information from agents, insureds, and third parties
• Provide customers with a clear explanation of the claim process and ensure that all interactions are clearly and accurately documented in the claim file
• Authorize services such as roadside assistance and rental cars as needed
• Maintain job knowledge through intermittent training and incorporate new information into daily tasks
• Work efficiently and accurately to complete customer inquiries regarding the status of existing claims

Essential Qualifications:

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma or equivalent required
• Customer service experience preferred
• Strong verbal communication and listening skills
• Proficient in English written and verbal communication skills
• Ability to assume personal responsibility for actions and possess flexibility to work in a fast-paced, dynamic environment
• Strong technical aptitude, including the ability to master multiple windows simultaneously

Preferred Qualifications:

While not required, the following preferred qualifications will be considered an asset:

• Previous experience in the insurance industry
• Knowledge of claims processing and procedures
• Experience working in a remote or virtual environment

Skills and Competencies:

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information
• Proficient in Microsoft Office and ability to learn new software applications

Career Growth Opportunities and Learning Benefits: