Experienced Customer Onboarding Consultant – Strategic Deployment and Partnership Development for B2B Sales Growth

Introduction to Workwarp and the Role

At Workwarp, we are committed to delivering exceptional customer experiences through our innovative solutions and strategic partnerships. As a key member of our Pro Outside Sales Operations and Enablement team, the Customer Onboarding Consultant plays a vital role in ensuring the seamless integration of new and existing customers into our Lowe's Pro programs. This is a unique opportunity for a highly motivated and experienced professional to join our team and contribute to the growth and success of our business.

Job Overview

The Customer Onboarding Consultant is responsible for providing new and current customers with a positive and strategic deployment experience, partnering cross-functionally with internal and external departments to ensure integration objectives are completed, customer experience efforts are prioritized, and sales teams are fully supported to grow new business inside their markets. This role requires strong project management skills, effective communication, and the ability to leverage data for insights and drive improvements.

Key Responsibilities

• Pre-Agreement Support: Build customer-specific content for incoming Request for Proposals (RFPs), consult with customers and National Account Managers to identify set-up needs and requirements, and develop a strategy and execution plan.
• Customer Integration: Lead A-to-Z customer integration efforts, managing tasks, performing quality checks, and updating key stakeholders, while anticipating and overcoming activation roadblocks and managing expectations as plans change and processes evolve.
• Partnership and Collaboration: Partner with 3rd Party Support Teams, Credit Teams, Pro-Solution Center, and Special-order teams to ensure set-up and integration needs are clearly defined and communicated, and with National Account Managers, Sr. National Account Managers, and Directors of National Accounts to strategize and execute agreements and deployments.
• Post-Launch Support: Identify and communicate adoption trends, provide post-launch support to clients and National Account Managers, and execute transition plans to move to full sales support by the National Account team.

Qualifications and Requirements

To be successful in this role, you will need:

• Education: High school diploma required, Bachelor's Degree strongly preferred, or equivalent work experience.
• Experience: At least 3 years in sales, account management, or customer onboarding, with B2B outside sales experience strongly preferred.
• Skills: Strong project management skills, excellent presentation, oral, and written communication skills, ability to analyze and report data, and computer literacy with MS Office proficiency.
• Personal Qualities: Advanced organizational skills, ability to handle multiple assignments, adherence to deadlines, and strong connectivity with National Account Managers and Sales Team associates.

What We Offer

In return for your skills and experience, we offer a competitive salary range of $81,200.00 - $135,400.00 annually, as well as a comprehensive benefits package and opportunities for career growth and development. Our company culture values diversity, equity, and inclusion, and we are committed to providing a positive and supportive work environment for all employees.

Career Growth and Development

At Workwarp, we are committed to helping our employees grow and develop in their careers. As a Customer Onboarding Consultant, you will have access to training and development programs, as well as opportunities to work on complex and challenging projects that will help you build your skills and expertise. Our company is dedicated to promoting from within, and we encourage our employees to take ownership of their careers and strive for excellence.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, empathy, and open communication. We believe in fostering a positive and inclusive work environment that values diversity, equity, and inclusion. As a remote employee, you will be part of a distributed team that is connected through technology and shared goals. We encourage collaboration, creativity, and innovation, and we provide our employees with the tools and resources they need to succeed.

Compensation, Perks, and Benefits

In addition to a competitive salary, we offer a range of perks and benefits, including:

• Comprehensive benefits package: Medical, dental, and vision insurance, 401(k) matching, and paid time off.
• Professional development opportunities: Training and development programs, conferences, and workshops.
• Flexible work arrangements: Remote work options, flexible hours, and compressed workweeks.
• Recognition and rewards: Employee recognition programs, bonuses, and incentives.

Conclusion

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for the Customer Onboarding Consultant role at Workwarp. This is a unique opportunity to join a dynamic and growing company and contribute to the success of our business. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, we offer a rewarding and supportive work environment that values diversity, equity, and inclusion. Apply now and take the first step towards an exciting and fulfilling career with Workwarp.

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