**Experienced Customer Service Representative – Delivering Exceptional Experiences for Global Brands**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you! As an Experienced Customer Service Representative at Teleperformance, you will be the face of our company, interacting with customers from all walks of life and helping them navigate their concerns and issues. **About Teleperformance** Teleperformance is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. **Benefits of Working with TP** At Teleperformance, we believe in taking care of our employees and providing them with the tools and resources they need to succeed. Some of the benefits of working with us include: * **Paid Training**: We invest in our employees' development and provide comprehensive training to ensure they have the skills and knowledge needed to excel in their roles. * **Competitive Wages**: We offer competitive wages that reflect the value we place on our employees' hard work and dedication. * **Full Benefits**: We provide a comprehensive benefits package that includes medical, dental, vision, 401k, and more. * **Paid Time Off**: We believe in work-life balance and provide paid time off to allow our employees to recharge and spend time with loved ones. * **Employee Wellness and Engagement Programs**: We prioritize our employees' well-being and offer a range of programs to promote physical and mental health, as well as engagement and recognition. **Teleperformance and You** At Teleperformance, we're passionate about making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs and deliver only the best in all that we do. As a Customer Service Representative, you will be a key contributor to this mission, working in a collaborative and engaging environment to provide exceptional customer experiences. **Responsibilities** As a Customer Service Representative, your responsibilities will include: * **Handling and Responding to Customer Inquiries**: You will be the first point of contact for customers, responding to their inquiries and resolving their issues in a timely and professional manner. * **Providing Excellent Customer Service**: You will provide active listening and respond to customer concerns in a empathetic and understanding manner. * **Working with Confidential Customer Information**: You will handle sensitive customer information with care and discretion, maintaining confidentiality at all times. * **Resolving Issues on the First Call**: You will strive to resolve customer issues on the first call, using proactive and creative problem-solving skills to find solutions. * **Communicating Effectively**: You will communicate clearly and effectively with customers, using verbal and written communication skills to convey information and resolve issues. * **Escalating Interactions**: You will escalate interactions to supervisors or other teams as necessary, ensuring that customer issues are resolved in a timely and professional manner. * **Tracking Call-Related Information**: You will track all call-related information for auditing and reporting purposes, ensuring that customer interactions are accurately recorded and analyzed. * **Providing Feedback**: You will provide feedback on call issues, helping to identify areas for improvement and develop strategies for enhancing customer experiences. * **Upselling**: You will have the opportunity to upsell products and services to customers, using your knowledge and expertise to identify opportunities and provide recommendations. **Qualifications** We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need: * **Ability to Work Remotely**: You will need to be comfortable working in a virtual team environment, using technology to communicate and collaborate with colleagues. * **Customer Service Experience**: We prefer candidates with 6 months of customer service experience, although we will consider candidates with less experience who demonstrate a strong passion for customer service. * **Age**: You must be over 18 years of age to apply for this role. * **Typing Speed**: You will need to be able to type 25 words per minute to meet the demands of this role. * **Education**: You will need to have a high school diploma or equivalent to apply for this role. * **Computer Skills**: You will need to be comfortable using desktop computer systems and navigating Windows operating systems. * **Communication Skills**: You will need to have strong oral and written communication skills, as well as logical problem-solving skills. * **Work Prioritization**: You will need to be able to prioritize tasks and manage your time effectively to meet the demands of this role. **Work from Home Requirements** To work from home, you will need to meet the following requirements: * **Internet Connection**: You will need a minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps. * **ISP Requirements**: Your internet service provider (ISP) must have no packet loss and a ping under 50ms. * **Proof of Internet Speed**: You will need to provide proof of your internet speed to ensure that you meet the requirements for this role. * **Clean and Quiet Workspace**: You will need to have a clean and quiet workspace to ensure that you can focus and be productive. **Be Part of Our TP Family** At Teleperformance, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We offer a range of programs and benefits to support our employees' well-being and development, including: * **Employee Wellness Programs**: We offer a range of programs to promote physical and mental health, including fitness classes, meditation sessions, and access to mental health resources. * **Engagement and Recognition Programs**: We recognize and reward our employees' hard work and dedication, providing opportunities for growth and development. * **Diversity and Inclusion Initiatives**: We're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. **Teleperformance is an Equal Opportunity Employer** We're proud to be an equal opportunity employer, committed to diversity and inclusion in all aspects of our business. We welcome applications from candidates of all backgrounds and perspectives, and we're committed to creating a workplace that is inclusive and respectful of all employees. **Apply Now!** If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic and inclusive team, we want to hear from you! Apply now to become an Experienced Customer Service Representative at Teleperformance. Apply for this job