Experienced Senior Data Architect – Voice of the Customer (VOC) Method Transformation and Innovation

About American Express

At American Express, we're committed to delivering exceptional customer experiences that exceed expectations. With a rich history of innovation and a passion for excellence, we're shaping the future of payments and commerce. Our team is dedicated to creating a culture of inclusivity, diversity, and belonging, where every individual feels valued and empowered to contribute their best work.

About the Role

We're seeking an experienced Senior Data Architect to join our Voice of the Customer (VOC) team, driving the transformation and innovation of our VOC method. As a key member of our team, you'll play a critical role in shaping the future of customer experience and helping us achieve our business goals.

Key Responsibilities

• Collaborate closely with utility teams to outline, design, and implement business needs and requirements.
• Grow knowledge of VOC methods and leverage them to inform and transform data within the Cornerstone large data platform.
• Design and build robust data model architecture to support efficient data processing and standardized metric definitions.
• Develop and deliver innovative solutions using big data and batch/real-time analytical capabilities, leveraging transformational technologies such as Hadoop, HDFS, MapReduce, Hive, Spark, and Python.
• Provide guidance to improve competencies and drive efficiency in computing programs using massive data ecosystems.
• Develop and implement consumer tale evaluation and elaboration, design and development of software programs, testing, and builds automation tools.
• Proactively identify and automate repetitive tasks to improve efficiency and productivity.
• Work closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease-to-quit technique.

Essential Qualifications

We're looking for a highly skilled and experienced Senior Data Architect with a strong background in data architecture, big data, and analytics. The ideal candidate will have:

• Hands-on experience with Hive/Hadoop, PySpark, Python, shell scripting languages, development, launch management, and troubleshooting for data-driven tasks for a span of no less than 3 years.
• Strong collaboration skills, with experience working with product managers/product owners to translate functional requirements into technical deliverables.
• Familiarity with Agile methodologies, including delivering small increments of a product at regular intervals to business groups.

Preferred Qualifications

We're looking for a candidate with a strong passion for innovation and a desire to drive business growth through data-driven insights. The ideal candidate will have:

• Experience with data visualization tools and technologies, such as Tableau or Power BI.
• Knowledge of cloud-based data platforms, such as AWS or Azure.
• Experience with machine learning and artificial intelligence techniques.

What We Offer

We're committed to providing a comprehensive benefits package that supports the well-being of our colleagues and their loved ones. Our benefits include:

• Competitive base salaries and bonus incentives.
• Support for economic, physical, and mental well-being and retirement.
• Flexible working models with hybrid, onsite, or remote preparations, depending on position and business needs.
• Generous paid parental leave policies (dependent on location).
• Free access to on-site online wellness facilities staffed with nurses and doctors (dependent on location).
• Free and confidential counseling support through our Wholesome Minds application.
• Career development and education opportunities.

Why Join Us?

At American Express, we're dedicated to creating a culture of inclusivity, diversity, and belonging. We believe that every individual has a unique perspective and contribution to make, and we're committed to providing a supportive and inclusive environment that allows everyone to thrive.

How to Apply

If you're passionate about data-driven innovation and customer experience, we'd love to hear from you. Please apply through our website, and let's work together to shape the future of payments and commerce.