Customer Care Professional - Consumer Product Services - Delivering Exceptional Experiences and Driving Customer Loyalty with American Express

Join the Team That Sets the Standard for Customer-First Service

At American Express, we believe that with the right backing, people and businesses can progress in incredible ways. As a global and diverse community of colleagues, we're committed to backing our customers, communities, and each other. When you join Team Amex, you'll become part of a company that values exceptional service, integrity, and teamwork. We're looking for talented individuals who share our passion for delivering world-class customer experiences and driving business growth.

About the Role

As a Customer Care Professional - Consumer Product Services, you'll be the face of American Express, interacting with our valued card members and providing personalized support to help them make the most of their membership. You'll work in a fast-paced, structured customer care environment, delivering extraordinary service on inbound calls and resolving customer inquiries with ease. Your goal will be to create positive interactions, build customer loyalty, and drive sales through consultative relationship building and tailored solutions.

Key Responsibilities:

• Deliver exceptional service on inbound calls, following our Customer First philosophy and ensuring a positive customer experience
• Consult with card members to understand their needs and tailor unique solutions, reinforcing the benefits of card membership and providing relevant product offers
• Continuously improve key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
• Address general and account-specific customer inquiries, providing clear and concise information and updating customer account information as needed
• Use tools and resources to identify custom solutions and anticipate customer needs, maintaining a first point of contact resolution
• Meet and exceed performance goals, including customer survey results, sales rates, quality goals, compliance regulations, and productivity targets

Requirements and Qualifications

Essential Qualifications:

* High school diploma or equivalent required; bachelor's degree preferred * Proven success in a customer service and consultative sales environment (two years+), with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication * Integrity to manage sensitive card member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices * Ability to adapt communication style to a wide variety of personalities and situations

Preferred Qualifications:

* Passion for consultative sales, recommending products or solutions tailored to each customer * Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, effectively manage through change, and remain positive in difficult situations * Technical savvy to multi-task and navigate through computer systems and applications with speed and accuracy * Timeliness and reliability, as it is imperative you are at work on time and adhere to your schedule each day

What We Offer

At American Express, we're committed to supporting our colleagues' holistic well-being and providing a fantastic and diverse working environment. Here are just a few benefits you can expect:

Compensation and Benefits:

* Competitive base salaries ($20.00 to $21.65 hourly) * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits

Work-Life Balance and Flexibility:

* Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program

Career Growth and Development:

* Opportunities for career advancement and professional growth * Industry-leading training and ongoing coaching to help you develop your skills * Career development and training opportunities to support your long-term goals

Our Culture and Values

At American Express, we're committed to creating an inclusive and diverse work environment where everyone feels seen, heard, and valued. Our company values are at the heart of everything we do, and we're looking for colleagues who share our passion for: * Exceptional customer service * Integrity and trust * Teamwork and collaboration * Innovation and creativity * Diversity, equity, and inclusion

How to Apply

If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you! Apply now to join our team and start your career journey with American Express. Don't miss this opportunity to be part of a company that sets the standard for customer-first service and makes a positive impact on the world. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. Apply for this job