Experienced Customer Service Representative – On-Site Customer Support and Resolution Specialist

Introduction to Concentrix+ Webhelp

Are you ready to reimagine your career with a forward-thinking global organization that prioritizes a people-first, inclusive culture and a genuine sense of belonging? Concentrix+ Webhelp, a renowned leader in customer experience (CX) solutions, is seeking talented individuals to join our diverse team of customer service representatives. As a Customer Service Representative, you will be part of an organically diverse team from 40 countries, united as "One Concentrix," where all members contribute and support each other's success and well-being.

About the Role

We are looking for passionate and dedicated customer service professionals to provide exceptional customer experiences (CX) to our clients' customers. As a Customer Service Representative, you will interface with customers via inbound/outbound calls and/or the Internet, resolving routine problems and questions regarding client products and/or services. Your primary goal will be to deliver expert customer experiences with a smile, ensuring customer satisfaction and loyalty.

Key Responsibilities

• Provide inbound customer support, addressing customer inquiries and concerns in a professional and courteous manner
• Help customers resolve technical issues, providing clear and concise solutions to ensure customer satisfaction
• Assist in correcting billing concerns, ensuring timely and accurate resolutions
• Deliver expert customer experiences, exceeding customer expectations and promoting customer loyalty
• Collaborate with internal teams to resolve customer issues, ensuring seamless communication and effective problem-solving

Career Growth and Personal Development

This is an excellent opportunity to reimagine your career journey and develop "friends for life" at the same time. We offer comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. At Concentrix, we prioritize career growth and personal development, with about 80% of our managers and leaders promoted from within. Our FREE Learning and Leadership Development programs are designed to set you on your way to the kind of career you've always envisioned.

Essential Qualifications

• High School Diploma and/or GED
• Minimum 6 months of customer service experience preferred (or required)
• Live within a 40-mile radius of our Valdosta site
• Strong PC knowledge and computer navigation skills
• The ability to work various shifts as needed

Preferred Qualifications

• Previous experience in a customer-facing role, preferably in a call center or customer service environment
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal teams
• Strong problem-solving and analytical skills, with the ability to resolve customer issues in a timely and professional manner
• Ability to work in a fast-paced environment, with a focus on delivering exceptional customer experiences

What's in it for You

At Concentrix, we are fanatical about our staff, and we significantly invest in our people, infrastructure, and capabilities to ensure long-term success for both our teams and our customers. As a Customer Service Representative, you will be provided with:

• Paid training and opportunities for lucrative referral bonuses
• Medical, dental, and vision insurance, as well as a comprehensive Employee Assistance Program (EAP)
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more to support the community and the world
• Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
• A range of other perks and benefits to support your career growth and personal well-being

Work Environment and Company Culture

At Concentrix, we pride ourselves on our inclusive and diverse culture, where all employees feel valued, respected, and empowered to contribute. Our work environment is dynamic, fast-paced, and focused on delivering exceptional customer experiences. We offer a range of programs and initiatives to support our employees' career growth, personal development, and well-being, including:

• Regular team-building activities and social events
• Opportunities for professional development and career advancement
• A comprehensive employee recognition and rewards program
• A supportive and inclusive work environment, with a focus on diversity, equity, and inclusion

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a base salary, bonuses, and benefits. Our perks and benefits include:

• Comprehensive health insurance, including medical, dental, and vision coverage
• 401(k) retirement plan, with company match
• Paid time off, including vacation, sick leave, and holidays
• Opportunities for career advancement and professional development
• A range of other perks and benefits, including employee discounts, wellness programs, and more

Conclusion

If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at Concentrix+ Webhelp, you will be part of a dynamic team dedicated to delivering exceptional customer experiences. Don't miss out on this chance to reimagine your career and join a company that prioritizes its employees' growth, well-being, and success. Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their "employer of choice."