Entry Level Operations and Customer Service Coordinator for Property Vertical, Aerial Imaging Industry, with Emphasis on Project Management, Customer Satisfaction, and Operational Excellence

Introduction to Our Company

We are a pioneering aerial imaging company that is revolutionizing the way businesses utilize aerial insights to make informed decisions. With a strong global presence across various industries, including solar, wind, insurance, construction, real estate, and critical infrastructure, we have established ourselves as the go-to choice for organizations seeking actionable, real-time intelligence. Our commitment to innovation and excellence has enabled us to build a reputation as a leader in the aerial imaging industry, and we are now seeking a talented and motivated individual to join our team as an Entry Level Operations and Customer Service Coordinator.

About the Role

As an Operations Coordinator, you will play a vital role in orchestrating and executing operational activities within our properties vertical, primarily in North America. Your dedication and expertise will contribute significantly to achieving our operational objectives, ensuring top-notch project management for multiple field projects concurrently. Through your commitment to operational excellence, you will leave our customers thoroughly satisfied and help drive our company's continued success.

Key Responsibilities

• Collaborate within the Operations team to meticulously plan and execute missions, ensuring impeccable data quality and customer satisfaction.
• Liaise with customers and contractors to navigate logistical complexities, facilitating safe and efficient project execution.
• Project-manage field operations for seamless data collection, promptly addressing any issues and maintaining proactive communication with customers.
• Coordinate and assign pilots to ensure timely flight operations, upholding our commitment to excellence.
• Demonstrate proficiency in drone capabilities and regulations, adhering to standard operating procedures.
• Resolve real-time challenges to ensure the delivery of superior quality deliverables to our esteemed customers.
• Offer ad-hoc support to both pilots and customers, addressing inquiries with professionalism and expertise.
• Familiarize yourself with our software platforms, ensuring smooth project execution and troubleshooting as needed.
• Collaborate closely with internal teams, including Account Management and QA, to optimize project execution and address any issues promptly.
• Report directly to the Operations Manager, providing insights into trends and identifying areas for improvement.
• Identify procedural gaps and recommend solutions to enhance operational efficiency.
• Perform any other duties as assigned.

Requirements

To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities that align with our company's values and mission. The following are the essential and preferred qualifications for the position:

• Preferred Bachelor's degree in a relevant field, such as business administration, operations management, or a related discipline.
• 1-2 years of work or internship experience in a dynamic environment, preferably in transactional work, logistics, customer service, or hospitality.
• Strong planning, scheduling, and project management skills, with the ability to thrive independently and in team environments.
• Exceptional organizational skills and adaptability to shifting priorities, with a keen eye for detail and a ability to multitask.
• Proficient in remote work coordination and communication, with experience using digital tools and platforms to collaborate with team members and stakeholders.
• Keen interest in technology and the drone industry, with prior drone experience or knowledge being advantageous.
• Excellent written and verbal communication skills in English, with the ability to communicate complex ideas and concepts in a clear and concise manner.
• Outstanding customer service skills, with a strong focus on delivering exceptional customer experiences and building strong relationships with clients.
• Proficiency in computer applications such as Office suite, Slack, Zoom, and Google, with the ability to learn new software and systems quickly.
• Willingness to travel for short-term engagements, with a valid passport and the ability to work in a fast-paced environment.
• Ability to sit or stand for extended periods, with a strong focus on maintaining a healthy work-life balance.

Skills and Competencies

In addition to the essential and preferred qualifications, the following skills and competencies are required for success in this role:

• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop creative solutions.
• Excellent time management and prioritization skills, with the ability to manage multiple projects and deadlines simultaneously.
• Strong attention to detail and quality control, with a focus on delivering high-quality results and exceeding customer expectations.
• Ability to work in a fast-paced environment, with a strong focus on adaptability and flexibility.
• Strong communication and interpersonal skills, with the ability to build strong relationships with team members, customers, and stakeholders.

Career Growth Opportunities and Learning Benefits

At our company, we are committed to providing our employees with opportunities for career growth and development. As an Entry Level Operations and Customer Service Coordinator, you will have access to a range of training and development programs, including:

• On-the-job training and mentorship, with experienced professionals who can provide guidance and support.
• Formal training programs, including workshops, seminars, and conferences, to help you develop new skills and knowledge.
• Opportunities for career advancement, with a clear path for progression and advancement within the company.
• Access to industry events and conferences, to help you stay up-to-date with the latest trends and developments in the aerial imaging industry.

Work Environment and Company Culture

Our company culture is built on a foundation of innovation, excellence, and teamwork. We believe in creating a work environment that is collaborative, inclusive, and supportive, where employees can thrive and reach their full potential. Some of the benefits of working with us include:

• Culturally diverse, equitable, and inclusive workplace, where your voice is valued and your contributions are recognized.
• Flexible work arrangements, including remote work options and flexible hours, to help you maintain a healthy work-life balance.
• Opportunities for social responsibility and community engagement, through our corporate social responsibility programs and initiatives.
• Access to cutting-edge technology and equipment, to help you stay up-to-date with the latest developments in the aerial imaging industry.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a range of perks and benefits, such as:

• Comprehensive medical insurance coverage, to help you maintain your physical and mental health.
• Dental and vision insurance benefits, to help you maintain your overall health and wellbeing.
• Flexible time-off policy, to help you maintain a healthy work-life balance and pursue your interests and passions.
• Stock incentive program, to help you share in the company's success and growth.
• Remote work environment, with the ability to work from anywhere and maintain a flexible schedule.

Conclusion

If you are a motivated and talented individual who is passionate about the aerial imaging industry and committed to delivering exceptional customer experiences, we encourage you to apply for the Entry Level Operations and Customer Service Coordinator position. With a strong foundation in operations and customer service, and a willingness to learn and grow, you can make a real difference at our company and contribute to our mission of driving innovation through aerial intelligence. Apply now to join our team and start your career in the exciting and rapidly evolving field of aerial imaging!