Experienced Customer Service and Technical Support Representative - Remote Opportunity with a Global Leader in CX Innovation

Join a Forward-Thinking Global Organization that Champions People-First Culture and Exceptional Customer Experiences

Are you seeking a career change that offers a unique blend of personal and professional growth, along with the flexibility to work from home? Concentrix Webhelp, a global leader in customer experience (CX) and tech-powered innovation, is looking for talented individuals to join its diverse team as a Customer Service / Technical Support Representative. As a remote representative, you will be part of a dynamic organization that has earned numerous prestigious awards, including World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth.

About Concentrix Webhelp: A Culture of Belonging and Growth

At Concentrix Webhelp, we pride ourselves on our people-first, inclusive culture that fosters a genuine sense of belonging among our team members, known as 'game-changers.' With a presence in 70 countries, our diverse team is united by a shared passion for delivering exceptional customer experiences and supporting each other's success and well-being. As a Customer Service / Technical Support Representative, you will be an integral part of this vibrant community, working collaboratively with colleagues from diverse backgrounds to drive business growth and customer satisfaction.

Career Growth and Personal Development Opportunities

This remote Customer Service / Technical Support Representative role offers a unique opportunity to reimagine your career journey while developing lasting relationships with colleagues. Concentrix Webhelp is committed to providing its employees with the training, technologies, and ongoing support needed to succeed in their roles. Our organization has a strong track record of promoting from within, with approximately 80% of our managers and leaders having risen through the ranks. To support your career growth, we offer a range of FREE Learning and Leadership Development programs designed to help you achieve your professional goals.

Key Responsibilities: Providing Exceptional Customer Experiences

As a Customer Service / Technical Support Representative working from home, your primary responsibilities will include:

• Providing inbound customer support using a call flow guide to ensure consistent and high-quality interactions
• Resolving technical issues related to hardware, software, and client products, leveraging your problem-solving skills and technical knowledge
• Tracking, documenting, and retrieving information in databases to ensure accurate and efficient issue resolution
• Maintaining broad knowledge of client products and services, including smartphones, tablets, computers, and wearables, with a preferred familiarity with iOS and/or MacOS or comparable technology
• Offering additional products and services to customers, identifying opportunities to enhance their overall experience
• Delivering expert customer experiences with a smile, ensuring that every interaction is positive and memorable

Essential and Preferred Qualifications

To succeed in this role, you will need:

• 1 year of customer service and/or technical support experience, with a proven track record of delivering high-quality support
• A high school diploma or GED, demonstrating a foundational level of education
• A quiet, distraction-free environment to work from in your home, ensuring you can focus on customer interactions
• Strong computer navigation skills and PC knowledge, with the ability to learn new technologies quickly
• Proficiency in fast-paced multi-tasking, handling multiple customer interactions simultaneously
• Eagerness to learn and adapt to new technologies and processes, staying up-to-date with industry developments
• A desktop or laptop to complete PC and internet testing, with a high-speed internet connection (no wireless/hotspots or satellite) and a smartphone
• Residency in the United States or a valid U.S. address for residence, ensuring compliance with relevant regulations

Skills and Competencies Required for Success

In addition to the essential qualifications, we are looking for individuals with:

• Excellent communication and interpersonal skills, with the ability to build rapport with customers
• Strong problem-solving and analytical skills, with the ability to resolve complex technical issues
• A customer-centric mindset, with a passion for delivering exceptional customer experiences
• Flexibility and adaptability, with the ability to work in a fast-paced environment
• A commitment to ongoing learning and professional development, staying up-to-date with industry trends and best practices

What's in it for You: Compensation, Perks, and Benefits

At Concentrix Webhelp, we champion our people by investing in their growth, well-being, and success. As a Customer Service / Technical Support Representative, you will be provided with:

• Paid training and performance-based incentives, recognizing your hard work and dedication
• Lucrative employee referral bonus opportunities, rewarding you for helping us find top talent
• A comprehensive benefits package, including 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and an Employee Assistance Program (EAP)
• Health and wellness programs with trained partners, supporting your physical and mental well-being
• Mentorship programs that support your rewarding career journey, providing guidance and support
• Programs and events that promote diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations and recognition events, including Concentrix Day, Team Appreciation Day, Customer Service Week, and more

Reimagine Your Career and Join Our Community of Game-Changers

If you are a motivated and customer-focused individual looking for a career change that offers personal and professional growth, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call Concentrix Webhelp their employer of choice. Take the first step towards reimagining your career and joining our vibrant community of professionals dedicated to delivering exceptional customer experiences.