**Experienced Part-Time Customer Support Representative - Remote Healthcare Solutions**

Welcome to Aetna, a pioneering force in the healthcare industry, where innovation and compassion converge to deliver exceptional health solutions. As a leading name in the industry, we're dedicated to creating a healthier world by fostering a collaborative and inclusive work environment that values quality care and customer satisfaction. At Aetna, we're seeking an exceptional Part-Time Customer Support Representative to join our Remote division, where you'll play a vital role in our commitment to delivering outstanding customer service and support. **About Us** Aetna is a healthcare industry leader that has been shaping the future of healthcare for over 160 years. Our mission is to create a healthier world by delivering quality care and fostering a collaborative and inclusive work environment. We believe that everyone deserves access to quality healthcare, and we're committed to making a positive impact on the lives of our customers and the communities we serve. **Job Responsibilities** As a Part-Time Customer Support Representative in our Remote division, you'll be responsible for providing exceptional customer service and support to our customers. Your primary responsibilities will include: * **Providing Exceptional Customer Service**: Respond to customer inquiries, troubleshoot issues, and resolve concerns promptly and courteously. You'll be the face of Aetna, and your exceptional communication skills will ensure that our customers feel valued and supported. * **Remote Assistance**: Engage with customers remotely to assist in navigating our products and services, ensuring a seamless experience. You'll be comfortable using remote communication tools and navigating computer systems to provide accurate and timely support. * **Knowledgeable Guidance**: Stay updated on Aetna products, services, and policies to provide accurate information and guidance to customers. You'll be a subject matter expert, and your knowledge will be the key to resolving customer concerns and issues. * **Problem Resolution**: Effectively address and resolve customer complaints, escalating issues when necessary to ensure swift resolution. You'll be a problem-solver, and your analytical and problem-solving skills will be essential in resolving customer concerns. * **Documentation**: Maintain detailed and accurate records of customer interactions, feedback, and resolutions. You'll be responsible for documenting customer interactions, and your attention to detail will ensure that our customers receive the support they need. **Essential Qualifications** To be successful in this role, you'll need to possess the following essential qualifications: * **Previous Experience in Customer Support**: Previous experience in customer support or a related field is preferred. You'll have a proven track record of providing exceptional customer service and support. * **High School Diploma or Equivalent**: A high school diploma or equivalent is required. A college degree is a plus, but not necessary. * **Availability to Work Flexible Hours**: You'll need to be available to work flexible hours, including evenings and weekends as needed. You'll be flexible and able to adapt to a dynamic work environment. * **Commitment to Delivering Outstanding Customer Service**: You'll need to be committed to delivering outstanding customer service and exceeding performance targets. You'll be a customer-centric individual who is passionate about making a difference in people's lives. **Preferred Qualifications** While not essential, the following qualifications are preferred: * **College Degree**: A college degree in a related field, such as business, communications, or healthcare, is a plus. * **Certifications**: Relevant certifications, such as a Certified Customer Service Representative (CCSR) or a Certified Healthcare Professional (CHP), are a plus. * **Language Skills**: Proficiency in multiple languages is a plus, but not necessary. **Skills and Competencies** To be successful in this role, you'll need to possess the following skills and competencies: * **Exceptional Communication Skills**: You'll need to have exceptional verbal and written communication skills to articulate information clearly and professionally. * **Empathy**: You'll need to be able to understand and empathize with customer needs, demonstrating a genuine commitment to customer satisfaction. * **Technical Proficiency**: You'll need to be comfortable using remote communication tools, navigating computer systems, and troubleshooting basic technical issues. * **Problem-Solving**: You'll need to have strong analytical and problem-solving skills to address customer concerns effectively. * **Adaptability**: You'll need to be able to adapt to a dynamic work environment and embrace change positively. **Career Growth Opportunities and Learning Benefits** At Aetna, we're committed to helping our employees grow and develop their careers. As a Part-Time Customer Support Representative, you'll have access to: * **Training and Development Programs**: You'll have access to comprehensive training and development programs that will help you develop your skills and competencies. * **Mentorship**: You'll have the opportunity to work with experienced mentors who will guide and support you in your role. * **Career Advancement Opportunities**: You'll have opportunities to advance your career within Aetna, with opportunities to move into leadership roles or specialized areas of the company. * **Learning and Development Resources**: You'll have access to a range of learning and development resources, including online courses, webinars, and workshops. **Work Environment and Company Culture** At Aetna, we're committed to creating a collaborative and inclusive work environment that values quality care and customer satisfaction. As a Part-Time Customer Support Representative, you'll be part of a dynamic team that is passionate about making a difference in people's lives. Our company culture is built on the following values: * **Collaboration**: We believe in working together to achieve our goals and deliver exceptional customer service. * **Innovation**: We're committed to innovation and continuous improvement, always looking for ways to improve our products and services. * **Customer-Centricity**: We're customer-centric, always putting the needs of our customers first. * **Diversity and Inclusion**: We're committed to diversity and inclusion, celebrating the unique perspectives and experiences of our employees. **Compensation, Perks, and Benefits** As a Part-Time Customer Support Representative, you'll receive a competitive compensation package that includes: * **Competitive Hourly Rate**: You'll receive a competitive hourly rate that reflects your skills and experience. * **Benefits**: You'll have access to a range of benefits, including medical, dental, and vision insurance, as well as a 401(k) plan. * **Paid Time Off**: You'll receive paid time off, including vacation days, sick leave, and holidays. * **Flexible Work Arrangements**: You'll have the opportunity to work from home or in our office, depending on your preference. **How to Apply** If you're passionate about making a difference in people's lives and possess the skills and qualifications outlined above, we invite you to join our team at Aetna. Please submit your resume and a cover letter detailing your relevant experience to us. We can't wait to hear from you! **Equal Opportunity Employer** Aetna is an equal opportunity employer and welcomes applicants from all backgrounds to apply. We're committed to creating a diverse and inclusive work environment that values quality care and customer satisfaction. Apply for this job