Customer Support Representative - Intuit TurboTax Remote Seasonal Opportunity - Providing Expert Tax Software Assistance to Customers Across the US

Join the WooHoo! Crew as a Customer Support Representative for Intuit TurboTax

Working Solutions is a renowned customer experience business process outsourcing leader that has been providing work-from-home opportunities to independent contractors across the United States and Canada since 1996. We're excited to offer a unique and engaging remote opportunity for customer support representatives to join our team and provide exceptional service to Intuit TurboTax customers. As a Customer Support Representative, you will have the chance to work from the comfort of your own home, create your own schedule, and gain valuable experience in the industry.

About Working Solutions and the Intuit TurboTax Program

At Working Solutions, we pride ourselves on being a supportive and flexible work environment that allows our independent contractors to thrive. Our team is dedicated to providing top-notch customer service, and we're looking for individuals who share our passion for delivering exceptional experiences. The Intuit TurboTax program is a seasonal contract that runs through April 15th, 2024, and offers a flexible schedule with opportunities to work weekday and weekend hours.

Key Responsibilities:

• Provide customer support via phone, chat, and/or video chat to Intuit TurboTax customers
• Assist customers with tax software product support, focusing on software navigation and locating previous tax returns and amendments
• Deliver an empathetic approach to customer interactions, leveraging critical thinking and multi-tasking capabilities
• Escalate issues to senior support agents or other teams as necessary
• Maintain a high level of professionalism and friendly tone in all customer interactions

Requirements and Qualifications

Essential Skills and Qualifications:

• Sincere desire to assist customers and provide exceptional service
• Tech-savvy and avid computer user with experience with software applications
• Ability to multi-task and navigate multiple systems simultaneously
• Excellent communication skills with a friendly tone and professional demeanor

Preferred Qualifications:

• Previous experience in customer support or a related field
• Familiarity with tax software or financial products
• Experience working in a remote or home-based environment

Technology and Equipment Requirements

To ensure success in this role, you will need to have the following technology and equipment:

• Personal computer (no tablet) with a Windows 10 or Windows 11 operating system
• Broadband internet connection with a minimum speed of 10 MBPS
• Wired internet connection (no wi-fi or mobile internet)
• Valid antivirus software installed, running, and up to date
• USB headset with microphone
• A webcam will be loaned to each contractor to be used for the duration of the contract

Work Environment Requirements

To ensure a productive and professional work environment, you will need to have:

• A quiet, uninterrupted space dedicated to work
• An organized desk area with necessary equipment and supplies
• A professional appearance (if on camera)

Schedule and Compensation

This is a seasonal contract that runs through April 15th, 2024, with flexible schedule opportunities. You will have the ability to create your own schedule and work available hours between 7 am and 11 pm CST, Monday - Sunday. Compensation for this role is competitive, with the potential to earn up to $19 per hour. Contractors on this program who meet or exceed key metrics earn on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times.

Benefits and Perks

As an independent contractor with Working Solutions, you will enjoy several benefits and perks, including:

• Flexibility to work from home and create your own schedule
• Opportunity to gain experience in different industries and expand your skillset
• Supportive environment with access to resources and tools to help you succeed
• Competitive compensation and potential for bonuses

Career Growth Opportunities and Learning Benefits

At Working Solutions, we're committed to helping our independent contractors grow and develop their skills. As a Customer Support Representative, you will have opportunities to:

• Develop your customer service skills and expertise
• Learn about tax software and financial products
• Improve your technical skills and proficiency with software applications
• Advance to senior support roles or other opportunities within the company

Work Environment and Company Culture Highlights

At Working Solutions, we pride ourselves on being a supportive and flexible work environment that allows our independent contractors to thrive. Our company culture is built on:

• A commitment to delivering exceptional customer experiences
• A focus on innovation and continuous improvement
• A supportive and collaborative team environment
• A culture of recognition and reward for outstanding performance

How to Apply

If you're a motivated and customer-focused individual looking for a remote opportunity, we encourage you to apply for this exciting role. To apply, please click the "Apply Now" button and complete your profile. You will then be prompted to complete an online assessment, which takes about 30 minutes to complete. If you are among the qualified candidates, you will receive an invitation via email within 24 hours to login to our online portal to complete a technology scan and complete the application for the contract opportunity.

Important Information

Please note that contractors must reside in and work from the United States (except CA, NY, PA, WA) on this client program. Additionally, contractors must successfully pass a criminal background check.

Contractual Relationship

The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits, or employee benefits of any kind.

We look forward to welcoming you to the WooHoo! Crew as a Customer Support Representative for Intuit TurboTax. Apply now and take the first step towards a rewarding and engaging remote career!