Customer Support and Response Specialist - Remote - Driver Assistance Program - Flexible Schedule - Competitive Pay
Join the WooHoo! Crew at Working Solutions - Your Partner in Exceptional Customer Experience
Are you a customer care professional looking for a flexible and fulfilling remote work opportunity? Do you have a passion for delivering top-notch service and making a positive impact on people's lives? Look no further than Working Solutions, a leading provider of customer experience solutions. We're currently seeking friendly, attentive, and empathetic Customer Support and Response Specialists to join our team of independent contractors. As a Customer Support and Response Specialist, you will have the opportunity to work from the comfort of your own home, providing exceptional support to customers of our Driver Assistance Program.
About the Driver Assistance Program
Our Driver Assistance Program offers a range of safety services, including Emergency Assistance, Automatic Collision Notification, Hands-free Destination Assist, Stolen Vehicle Locator, and more. As a Customer Support and Response Specialist, you will be the primary point of contact for customers who require assistance with these services. You will listen carefully to each caller's situation, evaluate their needs, and provide appropriate solutions to resolve their issues. Our goal is to deliver exceptional customer experiences, and we're looking for talented professionals like you to help us achieve it.
Key Responsibilities
- Respond to customer calls in a timely and professional manner, providing exceptional customer service and support.
- Evaluate each caller's situation and provide solutions to resolve their issues, whether it's related to mapping and navigation or emergency situations.
- Exhibit a high degree of caring and empathy on each call, handling stressful situations in a calming manner.
- Multi-task to find answers while on calls with customers, utilizing available resources and tools.
- React and respond decisively in emergency situations, ensuring customers receive the support they need.
- Reassure, control, and diffuse emotional and/or difficult calls, maintaining a positive and professional demeanor.
Requirements and Qualifications
To be successful as a Customer Support and Response Specialist, you will need:
- A caring, sympathetic, and helpful demeanor, with strong customer service skills, including active listening.
- The ability to multi-task and find answers while on calls with customers.
- Prior experience with driver assistance programs is a bonus, but not required.
- Fluency in English, with bilingual contractors fluent in English and Spanish or English and French being highly preferred.
- A quiet, uninterrupted environment during all working hours, with a broadband internet connection (recommended at least 10 MBPS).
- A wired internet connection, Windows 10 or Windows 11 operating system, valid antivirus software, and a wired USB headset with microphone.
What We Offer
As an independent contractor with Working Solutions, you will enjoy:
- Flexible schedule opportunities - you schedule your hours!
- The convenience of working from home, with no commuting hassles.
- A competitive pay rate of $0.28 per customer interaction minute, with a minimum guarantee of 45 minutes per available hour.
- An equivalent hourly earnings range of $12.60 - $16.80 per hour, with bilingual contractors earning $0.31 per customer interaction minute and an equivalent hourly earnings range of $14.88 - $18.60 per hour.
- A supportive environment, with access to training and resources to help you succeed.
- The opportunity to gain experience in different industries and expand your skillset.
Career Growth Opportunities and Learning Benefits
At Working Solutions, we're committed to helping our contractors grow and develop their skills. As a Customer Support and Response Specialist, you'll have access to:
- Ongoing training and support to help you excel in your role.
- Opportunities to advance to leadership roles or specialize in specific areas of customer support.
- A community of experienced professionals who can offer guidance and mentorship.
Work Environment and Company Culture
At Working Solutions, we pride ourselves on our positive and supportive company culture. As a remote worker, you'll be part of a virtual team that's dedicated to delivering exceptional customer experiences. We offer:
- A flexible and autonomous work environment that allows you to work from home.
- A collaborative and supportive team that's always available to help.
- A culture that values empathy, compassion, and understanding.
Compensation, Perks, and Benefits
As an independent contractor with Working Solutions, you'll enjoy a range of benefits and perks, including:
- Competitive pay rates and flexible scheduling.
- Opportunities for career growth and professional development.
- A supportive and collaborative work environment.
- The freedom to work from home and enjoy a better work-life balance.
How to Apply
If you're a motivated and customer-focused professional looking for a flexible and fulfilling remote work opportunity, we encourage you to apply for this exciting role. To get started, simply:
- Click the "Apply Now" button and complete your profile.
- Complete an online assessment (approximately 30 minutes).
- Receive an invitation to login to our online portal to complete a technology scan and view and apply directly to contracts that match your interest.
Conclusion
As a Customer Support and Response Specialist with Working Solutions, you'll have the opportunity to make a positive impact on people's lives, delivering exceptional customer experiences and support. With our flexible scheduling, competitive pay rates, and supportive environment, this is an ideal opportunity for customer care professionals looking for a fulfilling remote work opportunity. We encourage you to apply today and join our team of WooHoo! Crew members!
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