Bilingual Customer Service Advocate – Financial Industry Expert – Remote Opportunity with Professional Growth and Development

Introduction to InnoSource and the Financial Industry

InnoSource, a renowned company with over 25 years of experience, is dedicated to connecting individuals with the best long-term career fits based on their unique skills and needs. We are passionate about delivering exceptional results for both our associates and clients. The financial industry, which we operate in, is a dynamic and ever-evolving field that requires professionals who are not only knowledgeable but also passionate about helping others achieve their financial goals. As a Bilingual Customer Service Advocate, you will play a vital role in this industry, assisting customers with complex financial inquiries and helping them make informed decisions about their financial futures.

Job Overview

We are seeking motivated and enthusiastic individuals to join our team as Bilingual Customer Service Advocates. As a customer-facing representative, you will be the primary point of contact for customers across the U.S., providing expert guidance and support to help them navigate their financial options. If you are passionate about connecting with others, eager to learn and grow, and excited about the opportunity to work in the financial industry, we encourage you to apply for this rewarding role.

Key Responsibilities

• Assist customers with a range of complex inquiries, including financial, 401K, and investment questions, providing clear and concise solutions to ensure first-call resolution.
• Play a critical role in helping customers make informed decisions about their financial needs, leveraging your knowledge and expertise to provide personalized support and guidance.
• Collaborate with the team to achieve daily goals and objectives, participating in team meetings and contributing to a positive and supportive work environment.
• Serve as the primary point of contact for customers seeking to make changes to their life insurance or retirement plans, providing expert guidance and support throughout the process.
• Support customers in navigating unique financial decisions, helping them build a secure and prosperous financial future.
• Utilize technology and software to enhance conversations with customers, ensuring seamless and efficient communication.

Required Skills and Knowledge

To succeed in this role, you will need to possess excellent verbal and written communication skills, with the ability to effectively communicate with customers and colleagues alike. Proficiency in computers and common office software is also essential, as well as the ability to understand general aspects of plans and contracts. As a bilingual advocate, you will be required to communicate fluently in both English and another language, providing support to customers with diverse linguistic backgrounds.

Education and Experience

We require an associate's degree as a minimum, although a bachelor's degree is highly preferred. One year of experience in customer service or sales-related occupations is also necessary, although we are willing to provide comprehensive training to the right candidate. If you are eager to learn and grow, and possess a passion for helping others, we encourage you to apply for this exciting opportunity.

Benefits and Pay

We offer a competitive hourly rate of $21.00, with an 8-hour shift between 8AM and 9PM, Monday to Friday. There is also the potential for Saturday shifts between 6AM and 4PM. As a fully remote role, you will have the flexibility to work from the comfort of your own home, with the opportunity to balance your work and personal life. Our benefits package includes health insurance, life insurance, and a dental reimbursement, ensuring that you and your loved ones are protected and supported.

About InnoSource

InnoSource is a company that truly cares about its associates and clients. We are committed to delivering exceptional results and providing a positive and supportive work environment. With over 25 years of experience, we have established ourselves as a leader in the industry, and we are dedicated to continuing to innovate and improve. By joining our team, you will become part of a dynamic and passionate community that is dedicated to making a difference in the lives of others.

Pre-Employment Checks

If you are offered a position with InnoSource, you will be required to undergo a criminal background check and drug screen, in accordance with all applicable laws. This is a standard procedure, designed to ensure the safety and security of our associates and clients.

Deadline for Applying

We encourage you to apply for this exciting opportunity as soon as possible, as the deadline for applications is May 3rd, 2024. By submitting your application, you will be opting-in to receive communication from InnoSource, including messages sent by an auto-dialer. Please note that message and data rates may apply, and message frequency may vary.

Equal Opportunity Employer

InnoSource is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from candidates of all ages, races, colors, sexes, sexual orientations, gender identities, disabilities, and veterans. We are dedicated to creating a positive and supportive work environment, where everyone has the opportunity to thrive and succeed.

Career Growth Opportunities and Learning Benefits

At InnoSource, we are committed to the growth and development of our associates. As a Bilingual Customer Service Advocate, you will have access to comprehensive training and development programs, designed to help you build your skills and knowledge. You will also have the opportunity to work with a talented and experienced team, who will provide guidance and support throughout your career. We believe in promoting from within, and we are dedicated to helping our associates achieve their career goals.

Work Environment and Company Culture

Our company culture is built on a foundation of passion, innovation, and teamwork. We believe in creating a positive and supportive work environment, where everyone has the opportunity to thrive and succeed. As a fully remote role, you will have the flexibility to work from the comfort of your own home, with the opportunity to balance your work and personal life. We also offer a range of perks and benefits, including health insurance, life insurance, and a dental reimbursement, to ensure that you and your loved ones are protected and supported.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a hourly rate of $21.00, as well as a range of perks and benefits. Our benefits package includes health insurance, life insurance, and a dental reimbursement, ensuring that you and your loved ones are protected and supported. We also offer a range of other perks, including flexible working hours, remote work options, and a comprehensive training and development program.

Conclusion

If you are a motivated and enthusiastic individual, who is passionate about connecting with others and helping them achieve their financial goals, we encourage you to apply for this exciting opportunity. As a Bilingual Customer Service Advocate, you will play a vital role in our team, providing expert guidance and support to customers across the U.S. With comprehensive training and development programs, a competitive compensation package, and a positive and supportive work environment, this is an opportunity not to be missed. Apply today and take the first step towards a rewarding and challenging career in the financial industry!