Experienced Virtual Customer Service Representative – Delivering Exceptional Healthcare Support from the Comfort of Your Own Home

Introduction to Foundever

Imagine being part of a global leader in the customer experience (CX) industry, where your role as a Virtual Customer Service Representative makes a tangible difference in the lives of healthcare customers. At Foundever, we pride ourselves on delivering leading CX solutions to global industry clients, including customer service, technical support, and warranty options. With a legacy spanning over 35 years, our award-winning culture is built on a commitment to improving the employee experience, ensuring that whether you work from home or onsite, you have the tools and support to thrive.

About the Role

The primary function of this role is to serve as the first point of contact for clients, providing professional and high-quality customer service. This encompasses dealing with customers, clients, or third-party contacts and complaints, empowering you to take initiative and follow established procedures to provide resolutions. Your compassion skills will be invaluable in helping customers, while our paid training and benefits will support your financial, physical, and mental well-being, giving you a sense of purpose in your role.

Key Responsibilities

• Handle inbound service calls with professionalism and empathy.
• Drive customer satisfaction through effective voice, chat, and/or email communications.
• Navigate through multiple systems and tools to provide seamless support.
• Engage in ongoing training and skill development to enhance your expertise and career growth.

Qualifications and Skills

To excel in this role, you should possess strong communication skills, including the ability to multitask and navigate between screens while assisting customers. A problem-solver with a can-do attitude, you should be eager to advance your career with a reliable company. The ability to work independently and as part of a team is crucial, along with a high school diploma (or GED equivalent) and being at least 18 years of age. A background check and drug screen are also required.

Essential Qualifications

• Strong communication and interpersonal skills.
• Problem-solving abilities with a proactive approach.
• Eagerness to learn and grow within the company.
• Ability to work in a fast-paced environment with minimal supervision.
• High school diploma or equivalent required.
• Must be 18 years of age or older.
• Successful completion of a background check and drug screen.

Preferred Qualifications

• Prior experience in customer service, preferably in a healthcare setting.
• Familiarity with customer service software and technology.
• Excellent time management and organizational skills.
• Ability to work flexible hours, including evenings and weekends.

Career Growth and Learning Benefits

At Foundever, we are committed to the growth and development of our employees. With 84% of our managers being internal promotions, the opportunities for career advancement are significant. Our paid training programs are designed to equip you with the skills necessary to succeed in your role and beyond, ensuring that you have a clear path for professional development.

Work Environment and Company Culture

We pride ourselves on our inclusive and supportive work environment, whether you are working from home or onsite. Our company culture is built on the principles of empathy, innovation, and customer-centricity, ensuring that every interaction, whether with customers or colleagues, is meaningful and impactful. As a Virtual Customer Service Representative, you will be required to have a dedicated, quiet work environment, free from distractions, including pets, phones, or other household members, during working and training hours.

Technical Requirements for Work-at-Home Positions

• Minimum home internet service requirements: 15 mbps download and 5 mbps upload.
• Compatibility with iPhone/Android devices for an optimal experience.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a pay rate of $12-$15 per hour, 100% paid professional training, and a comprehensive benefits package that includes medical, dental, vision, and wellness benefits. Additional perks include an Employee Assistance Program (EAP), a 401K retirement plan with company match, employee discounts, referral bonuses, and internal mobility opportunities.

Conclusion

If you are passionate about delivering exceptional customer service and are looking for a role that offers flexibility, growth opportunities, and a sense of purpose, then this Virtual Customer Service Representative position at Foundever is the ideal fit for you. With our commitment to employee development, inclusive culture, and customer-centric approach, you will find a career that is both challenging and rewarding. Apply today to join our team of dedicated professionals and embark on a journey that combines personal growth with the opportunity to make a meaningful impact in the lives of our customers.