Experienced Remote Customer Service Representative - Delivering Exceptional Experiences with a Global Leader in Customer Experience Solutions

Join the Concentrix Team: Where People Come First

Imagine a workplace where your well-being and growth are prioritized, and you're empowered to deliver exceptional customer experiences that make a real difference. At Concentrix, we're a global leader in customer experience solutions, and we're on the hunt for talented Customer Service Representatives like you to join our diverse and inclusive team. As a remote Customer Service Representative, you'll have the opportunity to work from home and be part of a company that has been recognized as one of the World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth year after year.

About Concentrix: A Culture of Care and Innovation

At Concentrix, we believe that our people are our greatest asset. That's why we invest heavily in our employees' growth and well-being, providing a range of training programs, leadership development opportunities, and benefits that support a healthy work-life balance. Our culture is built on a foundation of inclusivity, diversity, and empathy, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.

What You'll Do: Delivering Exceptional Customer Experiences

As a Customer Service Representative at Concentrix, your primary goal will be to provide exceptional customer service experiences that exceed our clients' expectations. Here are some of the key responsibilities:

• Maintain acceptable production levels as set by management, ensuring that you're meeting or exceeding your performance targets.
• Provide detailed information on discount services to help retain and save customers, and offer solutions that meet their needs.
• Deliver high levels of customer service and empathy, actively listening to customers and responding to their concerns in a timely and professional manner.
• Ask probing questions to discover customers' wants, interests, and needs, and provide personalized solutions that meet their expectations.
• De-escalate critical situations and deliver bad news in a professional and empathetic manner, resolving issues efficiently and effectively.
• Navigate multiple systems and tools with ease, utilizing technology to streamline processes and improve customer experiences.
• Participate in ongoing training and self-development, staying up-to-date on product information, procedures, and online resource tools.
• Maintain regular attendance and punctuality, adhering to all company time and attendance policies and ensuring that you're available to work during scheduled hours.
• Participate in activities designed to improve business performance, contributing to the success of our team and the company as a whole.
• Ensure that all quality targets are met and maintained, consistently delivering high-quality service experiences that meet or exceed our clients' expectations.

Your Qualifications: The Skills and Experience We Look For

To succeed as a Customer Service Representative at Concentrix, you'll need:

• A minimum of 6 months to 1 year of solid customer service experience, with a proven track record of delivering exceptional service experiences.
• A High School Diploma or GED, with a strong foundation in communication, problem-solving, and critical thinking.
• The ability to effectively communicate with customers, asking discovery questions and providing personalized solutions that meet their needs.
• A strong heart and mind for servicing others, with a genuine passion for delivering exceptional customer experiences.
• Comfortability with Outlook, asynchronous tools, and Microsoft Excel, with the ability to navigate multiple systems and tools with ease.
• The ability to articulate in a professional and efficient manner, breaking down complex subject matter into relatable knowledge for our customers.
• Flexibility with hours of operation, with a willingness to adapt to changing schedules and priorities.
• An openness to feedback from leadership, with a growth mindset and a commitment to continuous learning and self-improvement.
• The motivation and ability to obtain self-upskilling and knowledge training, staying up-to-date on product information, procedures, and online resource tools.

What We Offer: A Range of Benefits and Opportunities

At Concentrix, we're committed to investing in our employees' growth and well-being. Here are some of the benefits and opportunities we offer:

• Equipment provided, so you can focus on delivering exceptional customer experiences without worrying about the technology.
• Team Appreciation Day, Customer Service Week, and other events that celebrate our team's hard work and dedication.
• Wellness activities, including access to trained wellness partners and wellness training opportunities.
• Paid training, including a comprehensive onboarding program and ongoing coaching and support.
• Full benefits, including 401K (U.S. only), medical, dental, vision, and an employee assistance program (EAP) that includes free short-term counseling sessions.
• A stock purchasing program, Huang Leadership Development Scholarship, and career development opportunities through our online university, CNXU.
• Networking and leadership opportunities with Staff Resource Groups, including the Network of Women, Black Professionals Network, Pride, and Ability.
• IRise Mentorship programs, designed to help you create a strong foundation for a rewarding career.
• Global citizenship, sustainability, and team event opportunities that help you make a difference in your community and beyond.
• Referral bonuses, so you can share the opportunity to work with Concentrix with your friends and network.

Why Join Concentrix?

At Concentrix, we're proud of our culture and our commitment to delivering exceptional customer experiences. Here are just a few reasons why you might want to join our team:

• We're a global leader in customer experience solutions, with a reputation for innovation and excellence.
• We're committed to investing in our employees' growth and well-being, providing a range of training programs, leadership development opportunities, and benefits.
• We're a diverse and inclusive organization, with a culture that values empathy, respect, and collaboration.
• We're passionate about delivering exceptional customer experiences, and we're looking for talented individuals like you to join our team.

How to Apply

If you're excited about the opportunity to join Concentrix as a Customer Service Representative, we want to hear from you. Please submit your application, including your resume and a cover letter, and we'll be in touch to discuss the next steps.

Don't miss this opportunity to join a global leader in customer experience solutions and start delivering exceptional customer experiences today!