Experienced Customer Service Representative – Hybrid Role with Comprehensive Benefits and Career Growth Opportunities

Introduction to Grainger and Our Mission

At Grainger, we're driven by a simple yet powerful mission: to Keep the World Working. As a leading broad line distributor with operations in North America, Japan, and the United Kingdom, we serve over 4.5 million customers, providing them with a wide range of products and services that keep their operations running smoothly and their people safe. Our purpose is built on a foundation of excellence, innovation, and customer satisfaction, and we're looking for passionate and dedicated individuals to join our team and help us achieve our goals.

Job Overview

We're currently seeking a highly skilled and experienced Customer Service Representative to join our team in Janesville, WI. As a Customer Service Representative, you will play a critical role in building strong relationships with our customers, responding to their needs, and providing exceptional service that exceeds their expectations. This is a full-time, inbound phone service position that offers a unique blend of onsite and remote work, allowing you to enjoy the benefits of a hybrid work environment.

Key Responsibilities

• Build and maintain strong customer relationships by responding to a high volume of inbound phone calls in a professional and courteous manner
• Work collaboratively with customers and Sales team members to resolve issues, answer questions, and provide solutions that meet their needs
• Utilize computer systems and software applications to manage customer interactions, resolve issues, and process orders
• Resolve customer complaints and concerns in a fair and timely manner, using all available resources to ensure customer satisfaction
• Apply knowledge of products, services, and company policies to provide accurate and helpful information to customers

Essential Qualifications

• High School diploma or equivalent required
• At least 1 year of customer service experience, preferably in a call center or retail environment
• Ability to commute to our facility in Janesville, WI, and work onsite as required
• A secure and dedicated workspace at home with stable internet connectivity (minimum upload speed of 5 megabits per second, download speed of 15 megabits per second, and ping less than 80 milliseconds)
• Proficiency in operating and navigating multiple PC-based programs simultaneously

Preferred Qualifications

• Previous experience in a hybrid or remote work environment
• Knowledge of customer relationship management (CRM) software and other customer service tools
• Excellent communication, problem-solving, and time management skills
• Ability to work in a fast-paced environment and adapt to changing priorities and situations

What We Offer

At Grainger, we're committed to providing our employees with a comprehensive benefits package that supports their overall well-being and career growth. Some of the benefits you can expect as a Customer Service Representative include:

• Competitive hourly rate of $17.25, with three automatic raises in the first 12 months, bringing your pay to $18.45 per hour
• Comprehensive benefits package, including medical, dental, vision, and life insurance coverage, with virtual access to board-certified doctors for urgent care and prescription refill needs
• 6 free sessions per year with a licensed therapist to support emotional wellbeing
• Paid time off (PTO) and 6 company holidays per year
• Access to up to 30% of your paycheck before payday to help with financial emergencies
• Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no match required
• Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools

Career Growth and Development

At Grainger, we're committed to helping our employees grow and develop in their careers. As a Customer Service Representative, you'll have access to a range of training and development opportunities, including our 8-week onsite training academy, which will provide you with the knowledge and tools you need to succeed in your role. You'll also have the opportunity to work with experienced colleagues and leaders who can provide guidance, support, and mentorship as you grow in your career.

Work Environment and Company Culture

At Grainger, we're proud of our welcoming and inclusive workplace culture, which values diversity, equity, and inclusion. We believe that everyone deserves to feel valued, respected, and supported, and we're committed to creating an environment that allows our employees to thrive. As a Customer Service Representative, you'll be part of a dynamic and supportive team that is passionate about delivering exceptional customer service and making a positive impact on our customers' lives.

Diversity, Equity, and Inclusion

We're committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We're proud to be an equal opportunity workplace and are dedicated to fostering an inclusive and accessible environment that supports the needs of all our employees.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you and exploring how you can contribute to our team's success.

Don't miss out on this opportunity to join a dynamic and supportive team and take your career to the next level. Apply today and discover how you can make a difference at Grainger!