Catastrophe Customer Service Representative - Remote Temporary Position: Delivering Exceptional Support During Critical Times

Join the QRM Team: Empowering Customer Service Excellence in Times of Need

Are you passionate about delivering exceptional customer experiences, especially during challenging times? Do you possess a unique blend of technical expertise, empathy, and problem-solving skills? Look no further! Quality Resource Management, LLC (QRM) is seeking highly motivated and customer-focused individuals to join our team as temporary remote Catastrophe (CAT) Customer Service Representatives. As a valued member of our team, you will have the opportunity to make a meaningful difference in the lives of customers affected by catastrophes, providing them with timely and compassionate support.

About QRM: A Culture of Excellence and Growth

QRM is an award-winning inbound call center dedicated to delivering exceptional customer service and benefits compliance solutions to over 1,000 companies. Our commitment to excellence has earned us the prestigious Great Place to Work award not once, but twice! We pride ourselves on fostering a culture of growth, innovation, and teamwork, and we're excited to welcome like-minded individuals to our team.

The Role: Providing Critical Support During Catastrophe Relief Efforts

As a temporary remote CAT Customer Service Representative, you will play a vital role in our catastrophe relief efforts, providing critical support to customers in need. This is a unique opportunity to join a dynamic team and make a positive impact on the lives of those affected by catastrophes. Your primary responsibilities will include:

• Delivering positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs
• Offering empathy and support to customers during the claim process, ensuring they feel heard and understood
• Collecting and documenting all claim details provided by the customer into our claim system accurately and efficiently
• Identifying and resolving customer issues by adhering to client-specific handling instructions and utilizing call scripting to ensure consistency and efficiency
• Utilizing our account management systems and learning the latest customer service techniques to improve the customer experience

Requirements: The Ideal Candidate

To succeed in this role, you must possess a unique combination of skills, experience, and personal qualities. The ideal candidate will have:

Essential Qualifications:

• A high school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (40+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• The ability to thrive in a fast-paced environment
• Must be authorized to work in the country where the job is based
• Must be willing to submit to a background investigation and drug test as part of the onboarding process

Preferred Qualifications:

• Previous experience in customer service, claims handling, or a related field
• Familiarity with call scripting and account management systems
• Experience working in a remote or hybrid environment
• Strong analytical and problem-solving skills

Technical Requirements: Working from Home

As a remote CAT Customer Service Representative, you will be working from home, and it's essential that you have the necessary equipment and technical setup to perform your duties effectively. The requirements include:

• A Windows 10, Windows 11, or Windows Home operating system
• A reliable computer with a strong internet connection (ethernet connection recommended)
• A headset for clear communication
• A private network connection (no public locations or VPNs allowed)

Benefits and Compensation: A Competitive Package

We offer a competitive compensation package, including:

• $15 per hour
• Temporary/Seasonal job type with opportunities for rehire during high-volume timeframes (End of April – May, July – October, Christmas – New Year)
• Expected hours: 6 – 40 hours per week, with flexible scheduling
• The ability to work from home when convenient

Career Growth Opportunities and Learning Benefits

At QRM, we're committed to the growth and development of our team members. As a CAT Customer Service Representative, you'll have access to:

• Comprehensive training and onboarding program
• Ongoing coaching and feedback
• Opportunities for career advancement and professional growth
• A dynamic and supportive work environment

Work Environment and Company Culture: A Collaborative and Inclusive Workplace

At QRM, we pride ourselves on fostering a collaborative, inclusive, and supportive work environment. Our team members enjoy:

• A flexible and remote work arrangement
• A dynamic and engaging work environment
• A culture of recognition and reward
• A team-oriented and collaborative approach

Why Join QRM?

If you're passionate about delivering exceptional customer experiences, especially during challenging times, and possess the skills and qualities we're looking for, we encourage you to apply. By joining QRM, you'll have the opportunity to:

• Make a meaningful difference in the lives of customers affected by catastrophes
• Develop your skills and expertise in customer service and claims handling
• Work with a dynamic and supportive team
• Enjoy a competitive compensation package and benefits

How to Apply

Ready to join our team and make a difference? Click the link below to apply:

We look forward to welcoming you to our team!