Experienced Technology Innovation Specialist, Digital Operations – Driving Business Growth through Innovative Solutions and Operational Excellence

Introduction to Iron Mountain

At Iron Mountain, we are dedicated to making a positive impact on our customers, employees, and the planet. As a global leader in storage and information management services, we trust our employees to elevate the power of their work and contribute to our mission. With a presence in 60 countries and a customer base of over 225,000 organizations, we are committed to providing expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.

Job Overview

We are seeking an experienced Technology Innovation Specialist, Digital Operations to join our team. As a key member of the Digital Operations team, you will be responsible for identifying opportunities for innovation and improvement, driving actions to deliver improved performance, and supporting operational teams across the region. Your expertise in advanced technology, scalable best practices, and lean processes will enable you to design new solutions, enhance operational tools and standards, and apply global standard best practices to drive business growth.

Key Responsibilities

• Serve as a subject matter expert for operational best practices across the region, applying industry experience and innovative solutioning to ensure standard tools and processes are in place and executed as expected.
• Perform project reviews and assessments to support improvements in productivity and efficiencies, with a focus on innovative solution process and technology design/re-design.
• Support Operations with performance tools calibration and KPI reporting, identifying variation from key performance indicators and working with local teams to chart remediation paths.
• Develop two-way relationships with local operations teams, providing guidance and assistance to drive business growth and improvement.
• Assist in identifying talent with potential and invest in developing their potential through sharing of experience and joint ownership of initiatives in the operations.
• Support solution implementation planning and execution of large or complex customer engagements, designing and defining requirements for improvement initiatives.
• Test and approve developments for improvement initiatives, modeling and projecting outcomes, and assisting in testing and documenting new tools and processes.
• Identify short and near-term initiatives needed to improve the performance of the operations as part of financial planning, delivering results expected by initiative forecasts and proactively working to remove blockers.
• Support process improvements through the implementation of physical automation and lean working cells, executing ad hoc assignments as directed by management.
• Document standards and expected outcomes, creating and maintaining Standard Operating Procedures (SOPs) and training content for digital operations training programs.

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's Degree in a relevant field, with 5+ years of experience in relevant solutions from at least 2 of the following areas: Business Process Outsourcing operational and technical experience, Business solutions leveraging Machine Learning, Robotic Process Automation, Artificial Intelligence, Electronic Content Management, Document Management Systems, Workflow, Business Process Management, and/or Information Governance.
• Proven experience in advanced document capture and data recognition technologies, operational optimization/continuous improvement experience with Six Sigma Certification, and experience with document scanning/digitization service delivery.
• Excellent data analysis skills, advanced spreadsheet and/or intermediate database skills, and strong knowledge of standard processes that can be scaled in a production environment.
• Ability to serve as an ambassador for Digital Operations Innovation across countries and regions, creating relationships and paths to success with individual operations.
• Comfortable presenting results of detailed analysis in summary to higher levels of the organization, with excellent written, oral, and presentation skills.
• Strong interpersonal, planning, and analytical skills, with the ability to influence and negotiate, make decisions, and think in broad terms, considering the impact to the entire company.

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience working in a global organization, with a strong understanding of cultural and regional differences.
• Proficiency in multiple languages, with the ability to communicate effectively with stakeholders from diverse backgrounds.
• Experience with project management tools and methodologies, such as Agile or Waterfall.
• Knowledge of emerging technologies, such as blockchain, cloud computing, or the Internet of Things (IoT).

Skills and Competencies

To be successful in this role, you will need to demonstrate the following skills and competencies:

• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop innovative solutions.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Strong project management skills, with the ability to plan, execute, and deliver projects on time and within budget.
• Ability to think strategically, with a focus on driving business growth and improvement.

Career Growth Opportunities

At Iron Mountain, we are committed to providing our employees with opportunities for career growth and development. As a Technology Innovation Specialist, Digital Operations, you will have the opportunity to:

• Develop your skills and expertise in advanced technology, scalable best practices, and lean processes.
• Work on complex and challenging projects, with the opportunity to make a significant impact on the business.
• Collaborate with stakeholders at all levels, including senior leadership, to drive business growth and improvement.
• Participate in training and development programs, including mentorship and coaching, to support your career growth and advancement.

Work Environment and Company Culture

At Iron Mountain, we are committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture is built on the following values:

• Integrity: We act with integrity, honesty, and transparency in all our interactions.
• Respect: We respect each other, our customers, and our stakeholders, valuing diversity and promoting inclusion.
• Accountability: We take responsibility for our actions, our decisions, and our results.
• Collaboration: We work together, sharing knowledge, expertise, and resources to achieve our goals.
• Innovation: We encourage innovation, creativity, and experimentation, embracing new ideas and approaches.

Compensation, Perks, and Benefits

We offer a competitive salary range of $101,700.00 - $135,600.00, depending on experience and qualifications. In addition to a competitive salary, we offer a range of perks and benefits, including:

• Comprehensive health and wellness programs, including medical, dental, and vision coverage.
• Retirement savings plans, including a 401(k) matching program.
• Paid time off, including vacation, sick leave, and holidays.
• Opportunities for career growth and development, including training and development programs.
• A dynamic and supportive work environment, with a focus on collaboration, innovation, and teamwork.

Conclusion

If you are a motivated and experienced professional, looking for a challenging and rewarding role, we encourage you to apply for the Technology Innovation Specialist, Digital Operations position. With a strong track record of innovation and excellence, Iron Mountain is the perfect place to elevate your career and make a positive impact on our customers, employees, and the planet. Apply now and join our team of dedicated professionals who are passionate about making a difference.