Experienced Indirect Sales Specialist for Cricket Wireless – Driving Customer Experience and Sales Growth through Strategic Partnerships and Retail Excellence

Introduction to Cricket Wireless and Our Mission

At Cricket Wireless, we are passionate about redefining the future of connectivity. Our core mission is to serve our customers with innovative products and services that create meaningful connections, improve lives, and enable millions to share their stories and experiences. As a leader in the telecommunications industry, we are fueled by innovation and a desire to connect the world in meaningful ways. Our corporate teams are dedicated to transforming our business across areas like marketing, finance, and more, and we are seeking talented individuals to join our team and bring their bold ideas to the table.

Job Overview: Specialist Cricket Indirect Sales

We are seeking an experienced and results-driven Specialist Cricket Indirect Sales to join our team. As a key member of our sales team, you will be responsible for supporting all aspects of the local dealer sales and operations channel within an assigned market. Your primary focus will be on ensuring that customers receive an optimal customer experience and thorough information about their Cricket Wireless purchase. You will achieve this by visiting Authorized Retailer stores, performing objective observations of their operations, and providing training on Cricket's systems, products, services, promotions, and compliance issues.

Key Responsibilities:

• Visit Authorized Retailer stores to ensure customers receive an optimal customer experience and thorough information about their Cricket Wireless purchase
• Perform objective observations of Authorized Retailer operations to gauge the consistency and effectiveness of offers and/or promotions initiated by the company
• Serve as a liaison between Authorized Retailer Principals and the company to identify and resolve issues
• Act as a point of contact for escalated customer issues and ensure timely and appropriate resolution
• Plan and participate in grassroots events to build and strengthen relationships with Authorized Retailer Principals and customers
• Monitor Authorized Retailer compliance with the terms and conditions of the Exclusive Dealer Agreement, Policies & Operations Manual, Whitebox Guideline, and Retail Location Plan-o-Gram
• Deliver training on Cricket's systems, products, services, promotions, and compliance issues to Authorized Retailers
• Provide subject matter expertise regarding technical issues relating to sales, suitability of products based on customer needs, and researching and developing customer solutions with AT&T/Cricket Wireless external partners

Essential Qualifications:

To be successful in this role, you will need to possess the following essential qualifications:

• Industry knowledge of the telecommunications industry and Cricket Wireless products and services
• Knowledge of retail operations and customer interaction
• Experience in indirect channel management, customer-facing sales, and sales management
• Excellent negotiating skills to achieve sales goals, analyze sales trends, and manage operations
• Bachelor's degree preferred, with a minimum of 1-5 years of experience in indirect channel management, customer-facing sales, and sales management
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with Authorized Retailer Principals and customers

Preferred Qualifications:

In addition to the essential qualifications, the following preferred qualifications will be considered an asset:

• 2 years of sales management experience
• Experience in managing and analyzing sales trends and operations
• Strong technical skills, with the ability to provide subject matter expertise regarding technical issues relating to sales
• Experience in researching and developing customer solutions with external partners

Skills and Competencies:

To be successful in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills, with the ability to build and maintain relationships with Authorized Retailer Principals and customers
• Excellent negotiating and sales skills, with the ability to achieve sales goals and analyze sales trends
• Strong analytical and problem-solving skills, with the ability to identify and resolve issues
• Ability to work independently and as part of a team, with a strong focus on customer satisfaction and sales growth
• Strong technical skills, with the ability to provide subject matter expertise regarding technical issues relating to sales

Career Growth Opportunities and Learning Benefits:

At Cricket Wireless, we are committed to providing our employees with opportunities for career growth and development. As a Specialist Cricket Indirect Sales, you will have access to a range of training and development programs, including:

• Comprehensive training on Cricket's systems, products, services, and compliance issues
• Opportunities for career advancement and professional growth
• Access to a range of employee development programs, including leadership development and sales training
• Opportunities to work with a range of external partners and stakeholders, including Authorized Retailer Principals and customers

Work Environment and Company Culture:

At Cricket Wireless, we are proud of our company culture and work environment. As a Specialist Cricket Indirect Sales, you will be part of a dynamic and fast-paced team that is dedicated to delivering exceptional customer experiences and driving sales growth. Our company culture is built on a range of values, including:

• A commitment to customer satisfaction and sales growth
• A focus on innovation and continuous improvement
• A culture of collaboration and teamwork
• A commitment to diversity and inclusion

Compensation, Perks, and Benefits:

At Cricket Wireless, we offer a range of compensation, perks, and benefits to our employees, including:

• A competitive salary range of $52,400 - $78,600 per year, plus commissions
• A range of benefits, including medical, dental, and vision coverage, 401(k) plan, and tuition reimbursement program
• Paid time off and holidays, including at least 23 days of vacation per year and 9 company-designated holidays
• Paid parental leave and caregiver leave
• Additional sick leave beyond what state and local law require
• Adoption reimbursement and disability benefits
• Life and accidental death insurance
• Supplemental benefit programs, including critical illness/accident hospital indemnity/group legal
• Employee assistance programs and extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone

Conclusion:

If you are a motivated and results-driven sales professional who is passionate about delivering exceptional customer experiences and driving sales growth, we encourage you to apply for this exciting opportunity. As a Specialist Cricket Indirect Sales, you will be part of a dynamic and fast-paced team that is dedicated to delivering innovative products and services to our customers. With a range of career growth opportunities, learning benefits, and compensation, perks, and benefits, this is an opportunity not to be missed. Apply now and join our team of trailblazing industry leaders who are shaping the future of connectivity.