Digital Content Moderation Expert - Reviewing User-Generated Content for Social Media Platforms

Join Teleperformance USA's Dynamic Team as a Social Media Content Moderator

Are you a detail-oriented and motivated individual with a passion for social media? Do you have strong emotional intelligence and the ability to navigate the ever-changing online landscape? Teleperformance USA is seeking a skilled and fearless Content Moderator to join our team in El Paso, Texas, and we're excited to offer full training to the right candidate!

About Teleperformance USA and the Role

Teleperformance USA is a leading provider of customer experience and digital solutions, operating at the forefront of the industry. As a Content Moderator, you will play a critical role in ensuring that our clients' social media platforms are safe and respectful for their users. You will be responsible for reviewing user-generated content to determine compliance with community guidelines, making you a vital part of our team.

Key Responsibilities

• Reviewing User-Generated Content: Assess online content against community guidelines and standards to ensure compliance.
• Participating in Refresher Training: Engage in regular training sessions to stay up-to-date on the latest trends, guidelines, and best practices in content moderation.
• Meeting Performance Indicators: Adhere to client-defined performance metrics and parameters to ensure high-quality content moderation.
• Resolving Complex Content Issues: Investigate and resolve complex content issues within agreed-upon turnaround times, demonstrating strong problem-solving skills.
• Maintaining Confidentiality: Comply with corporate confidentiality policies and handle customer information securely, upholding the highest standards of data protection.

Requirements and Qualifications

To succeed in this role, you'll need:

• On-Site Presence: Ability to work on-site in El Paso, Texas, as this is not a remote position.
• Internet Navigation Skills: Experience navigating various internet websites, including social media and commercial websites.
• Emotional Intelligence and Resilience: Strong emotional intelligence and the ability to manage stress when reviewing potentially disturbing or sensitive content.
• Attention to Detail: Logical problem-solving skills and attention to detail to accurately assess content.
• Flexibility: Ability to work various shifts and adapt to changing business needs.
• Technical Skills: Proficiency in Windows operating systems and strong computer skills.
• Typing Speed and Education: Ability to type at least 25 words per minute and possess a high school diploma or equivalent.
• Reliable Attendance: Predictable and reliable attendance to ensure consistent performance.
• Customer Service Experience: At least 6 months of customer service experience is preferred, although not mandatory.

Essential Skills and Competencies

To excel as a Content Moderator at Teleperformance USA, you'll need to possess:

• Strong analytical and decision-making skills to assess complex content issues.
• Excellent communication skills to effectively collaborate with the team and clients.
• The ability to work in a fast-paced environment with multiple priorities.
• A strong understanding of social media platforms and online content.
• Emotional resilience and the ability to manage stress.

Career Growth Opportunities and Learning Benefits

At Teleperformance USA, we're committed to helping our employees grow and develop their careers. As a Content Moderator, you'll have access to:

• Comprehensive training programs to enhance your skills and knowledge.
• Opportunities for career advancement within the company.
• A dynamic work environment that encourages innovation and creativity.
• A collaborative team that shares knowledge and expertise.

Work Environment and Company Culture

Teleperformance USA is dedicated to creating a culture of inclusion and diversity, where everyone feels welcome and valued. As an equal opportunity employer, we strive to provide a workplace that promotes happiness and a healthy work-life balance. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package to our employees. While specific details may vary, we're committed to providing a rewarding and fulfilling work experience that includes:

• A competitive salary that reflects your skills and experience.
• A comprehensive benefits package that includes health, dental, and vision insurance.
• Opportunities for career growth and professional development.
• A dynamic work environment that encourages innovation and creativity.
• A collaborative team that shares knowledge and expertise.

Join Our Team and Make a Difference

If you're a motivated and detail-oriented individual with a passion for social media, we encourage you to apply for this exciting opportunity. As a Content Moderator at Teleperformance USA, you'll play a critical role in shaping the online experience for our clients' users. Apply now to take the first step in your career journey with us!

We're excited to review your application and discuss how you can contribute to our team's success. Don't miss this opportunity to join a dynamic team and make a meaningful impact in the world of social media content moderation.