**Customer Service Agent Intake Specialist - Part-Time Weekend Position at MedSpeed**

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you thrive in a team-oriented culture that values continuous improvement and growth? If so, we invite you to join MedSpeed, a leading healthcare logistics company, as a Part-Time Weekend Customer Service Agent Intake Specialist. **About MedSpeed** At MedSpeed, we're dedicated to delivering health by partnering with healthcare organizations throughout the country to transport medical supplies, specimens, and materials. With over 150 locations in 32 states, we've established a strong presence in the healthcare logistics industry while maintaining a small business, entrepreneurial feel. Our commitment to our core values – working as a team, keeping our promises, and striving for continuous improvement – sets us apart and drives our success. **Why Join MedSpeed?** As a MedSpeeder, you'll enjoy a range of benefits that support your personal and professional growth: * **Comprehensive Benefits Package**: Medical, dental, vision, and flexible spending account to ensure your well-being and that of your family. * **401(K) with Company Match**: Secure your financial future with our generous match and take advantage of our retirement savings plan. * **Paid Time Off**: We encourage you to take breaks and recharge – you deserve it! * **Opportunities for Career Advancement**: Grow with us and explore internal opportunities for professional development. * **Training Provided**: We invest in your success with thorough training programs for all roles. * **Competitive Pay**: We value your hard work and compensate you fairly for your contributions. **Job Summary** As a Customer Service Agent Intake Specialist, you'll play a vital role in supporting MedSpeed's on-demand business through direct customer interaction via the telephone. Your primary responsibilities will include: * **Responding to Customer Inquiries**: Monitor and respond to customer calls while meeting corporate guidelines and performance standards. * **Handling Customer Issues**: Address general questions about MedSpeed's service process, effectively handle issues, and solve problems with excellent communication skills. * **Logging and Tracking Issues**: Utilize online systems and procedures to log, track, and document all issues in accordance with applicable guidelines and requirements. * **Maintaining Customer Experience**: Perform skills necessary to create a high-quality customer experience, as reflected through acceptable quality monitors and customer feedback. * **Special Projects**: Complete any special projects assigned to support the team's goals and objectives. * **Staying Up-to-Date**: Maintain current knowledge of MedSpeed's service policies, procedures, and specific client requirements. * **Promoting MedSpeed Culture**: Work to promote our company culture and values. **Requirements** To succeed as a Customer Service Agent Intake Specialist, you'll need: * **High School Diploma or Equivalent**: A minimum educational requirement for this role. * **Customer-Care Skills**: Demonstrate empathy, active listening, courtesy, politeness, helpfulness, and other essential skills. * **Excellent Communication Skills**: Verbal and written communication skills are crucial for this position. * **Positive Attitude**: A great attitude that aligns with our culture of teamwork, promise-keeping, and continuous improvement. * **Time Management and Multitasking**: Ability to effectively manage time and multitask in a fast-paced environment. * **Punctuality and Attendance**: Maintain a high level of punctuality and consistent, reliable attendance standards. * **Process-Oriented Mindset**: Focus on continuous improvement and excellent problem-solving skills. * **Collaborative Work Style**: Ability to work well within and across departments. * **Data Entry and Computer Skills**: Strong typing and computer skills, including accurate data entry at a given speed. **Work Environment and Culture** As a remote Part-Time Weekend Customer Service Agent Intake Specialist, you'll enjoy the flexibility to work from home while still being part of a dynamic team. Our company culture values teamwork, continuous improvement, and growth, and we're committed to providing a supportive and inclusive work environment. **Compensation and Perks** As a valued member of our team, you'll receive: * **Competitive Hourly Rate**: $20/hour for your part-time weekend work. * **Flexible Scheduling**: Enjoy the flexibility to work on weekends and balance your personal and professional life. * **Opportunities for Growth**: Explore internal opportunities for career advancement and professional development. **How to Apply** If you're passionate about delivering exceptional customer experiences and working in a dynamic, team-oriented culture, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to welcoming you to the MedSpeed team! Apply for this job