Customer Service and Support Representative - Delivering Exceptional Experiences - Remote CCC - Mountain Region - PNC Bank

Join Our Team: Delivering Exceptional Customer Experiences at PNC

At PNC, we're passionate about creating a workplace culture where everyone feels valued, respected, and empowered to contribute to our success. As a leading financial services company, we're committed to delivering exceptional experiences for our customers, and we need talented professionals like you to help us achieve this goal. As a Customer Service and Support Representative, you'll play a critical role in providing top-notch service to our customers, resolving their issues, and exceeding their expectations.

About PNC and Our Culture

PNC is a diversified financial services company with a rich history dating back to 1845. We're committed to fostering an inclusive workplace culture where everyone feels welcome, valued, and respected. Our culture is built on the principles of customer focus, integrity, and teamwork. We believe in providing opportunities for growth and development, and we invest in our employees' skills and knowledge to help them succeed.

Our Mission and Values

Our mission is to provide financial services that help our customers achieve their goals and improve their lives. We're guided by a set of core values that include:

• Customer Focus: We're committed to putting our customers at the center of everything we do.
• Integrity: We conduct ourselves with honesty, transparency, and ethics in all our interactions.
• Teamwork: We believe in the power of collaboration and teamwork to achieve our goals.
• Accountability: We take ownership of our actions and results.
• Respect: We treat each other with respect, dignity, and inclusivity.

Job Summary

As a Customer Service and Support Representative, you'll work in our Customer Care Center, providing exceptional service to our customers via phone, email, and other channels. You'll be responsible for resolving customer inquiries, issues, and service requests in a timely and professional manner. This is a remote position, and you'll have the flexibility to work from a quiet, confidential space in your home.

Key Responsibilities

• Provide exceptional customer service and support to PNC customers via phone, email, and other channels.
• Investigate and resolve customer inquiries, issues, and service requests in a timely and professional manner.
• Communicate effectively with customers, internal stakeholders, and external service partners to resolve issues and provide solutions.
• Document customer interactions and complete service requests to minimize customer effort or additional action.
• Maintain high levels of customer satisfaction consistent with PNC's core values.
• Demonstrate commitment to quality through customer and service partner interactions.
• Refer complex or reoccurring issues to senior representatives or specialized teams.

Requirements and Qualifications

Essential Qualifications

• High school diploma or equivalent required; no degree necessary.
• Less than 1 year of related experience; comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment and prioritize multiple tasks and responsibilities.
• Strong problem-solving and analytical skills.
• Ability to maintain confidentiality and handle sensitive customer information.

Preferred Qualifications

• Previous experience in customer service or a related field.
• Knowledge of financial services or banking products.
• Certifications or training in customer service, sales, or financial services.

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Accuracy and Attention to Detail: Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
• Customer Experience Management: Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point.
• Decision Making and Critical Thinking: Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
• Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Managing Multiple Priorities: Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply this knowledge appropriately to diverse situations.

Career Growth Opportunities and Learning Benefits

At PNC, we're committed to helping our employees grow and develop their skills. We offer a range of career growth opportunities, including:

• Training and development programs to help you build your skills and knowledge.
• Career advancement opportunities within our organization.
• Mentorship programs to help you navigate your career.
• Leadership development programs to help you develop your leadership skills.

Work Environment and Company Culture

At PNC, we're committed to creating a workplace culture that's inclusive, diverse, and respectful. We offer a range of benefits and perks, including:

• Competitive salary and benefits package.
• Flexible work arrangements, including remote work options.
• Opportunities for career growth and development.
• Diverse and inclusive workplace culture.
• Recognition and rewards for outstanding performance.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Base salary: $39,940 - $50,600 per year, depending on experience and location.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k) and pension plans.
• Paid time off and holidays.
• Employee assistance program.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a team that's committed to making a difference, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to be considered for this role.

At PNC, we're committed to creating a workplace culture that's inclusive, diverse, and respectful. We welcome applications from diverse candidates and are committed to providing equal employment opportunities to all employees and applicants.

Don't miss this opportunity to join our team and start delivering exceptional customer experiences!