Experienced Cybersecurity Customer Service Representative - Part-Time Remote Opportunity with Google

Join the Google Team as a Part-Time Remote Customer Service Representative

Google LLC is a pioneering American multinational technology company that has revolutionized the way we live, work, and interact with one another. With a relentless focus on innovation and a commitment to excellence, Google is at the forefront of artificial intelligence, online advertising, search engine technology, cloud computing, computer software, quantum computing, e-commerce, and consumer electronics. As a part of this dynamic and forward-thinking organization, you will have the opportunity to make a meaningful impact and be part of a team that is shaping the future of technology.

About the Role

We are seeking an experienced and skilled Customer Service Representative to join our team on a part-time remote basis. As a Customer Service Representative, you will be the primary point of contact for our customers, providing technical support, answering inquiries, and ensuring a seamless user experience. If you are passionate about delivering exceptional customer service, have excellent communication skills, and are proficient in troubleshooting technical issues, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Greet and assist customers in a friendly and professional manner, understanding their needs and recommending appropriate products or services.
• Demonstrate product knowledge and provide accurate information to customers, assisting in product selection and suggesting alternatives and options where applicable.
• Make business transactions, manage money, and process payments with precision, maintaining a high level of accuracy and attention to detail.
• Keep the sales area clean and organized, ensuring that merchandise is displayed correctly and monitoring product status to assist with returns and exchanges.
• Collaborate with team members to achieve individual and team marketing goals, building and maintaining strong customer relationships through excellent service.
• Stay connected with product knowledge, promotions, and company policy, handling customer inquiries, concerns, and complaints in a professional manner.
• Follow all company safety policies, procedures, and guidelines, maintaining a safe and secure working environment.

Essential Qualifications

To be considered for this role, you must have:

• A minimum of 2 years of experience in a customer-facing environment, preferably in a technical or cybersecurity context.
• Experience with Digital Threat Knowledge (CTI) systems and applications in one of the functional areas: Identify, Secure, Answer, and Recover.
• Experience in partnering with various stakeholders, including leaders, to drive business outcomes and achieve goals.
• US Government Top Secret/Sensitive Compartmented Information clearance with polygraph.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience in the utilization, handling, and examination of strategic (technical) CTI within a functional environment, supporting monitoring, recognition, and reaction capabilities.
• Comprehension of CTI techniques and application concepts, with the capacity to instruct and guide new CTI colleagues.
• Capacity to correspond raw intelligence from sensors, incident reaction commitment, and various sources into reports and briefings.
• Capacity to present written or verbal data to technical and non-technical audiences, influencing stakeholders and driving business outcomes.
• A collaborative mindset with the ability to work in fast-paced and constantly evolving environments.

Skills and Competencies

To succeed in this role, you will need to possess:

• Excellent communication and interpersonal skills, with the ability to interact with customers, colleagues, and stakeholders at all levels.
• Strong customer service skills and a friendly, approachable demeanor.
• The ability to work in a team-oriented environment, collaborating with colleagues to achieve shared goals.
• Basic math skills and the ability to manage financial transactions with precision.
• Attention to detail and a commitment to maintaining a clean and organized workspace.
• Flexibility to work evenings, weekends, and holidays as needed.

Career Growth Opportunities and Learning Benefits

As a part of the Google team, you will have access to a wide range of career growth opportunities and learning benefits. You will be able to develop your skills and expertise in a dynamic and innovative environment, working alongside experienced professionals who are passionate about delivering exceptional customer service. You will also have the opportunity to learn from our comprehensive training programs, which are designed to equip you with the knowledge and skills needed to succeed in your role.

Work Environment and Company Culture

At Google, we pride ourselves on our unique and inclusive company culture. We are committed to creating a work environment that is welcoming, supportive, and inclusive, where everyone can thrive and grow. As a remote worker, you will be part of a distributed team that is connected and collaborative, with opportunities to interact with colleagues and leaders across the organization.

Compensation, Perks, and Benefits

While the original job description did not provide specific details on compensation, we can assure you that our compensation package is competitive and reflects our commitment to attracting and retaining top talent. Our benefits package includes a range of perks and benefits that are designed to support your well-being and financial security.

Conclusion

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a part-time remote Customer Service Representative with Google, you will have the opportunity to work with a dynamic and innovative company, developing your skills and expertise in a fast-paced and constantly evolving environment. Don't miss this chance to be part of a team that is shaping the future of technology - apply now!