Customer Service Representative - Remote Opportunity with a Leading Multifamily Utility Billing and Submetering Company

Join Our Team: Delivering Exceptional Customer Experiences in the Multifamily Utility Industry

Multifamily Utility Company, a San Diego-based pioneer in utility billing and submetering, is seeking a highly skilled and customer-focused Customer Service Representative to join our dynamic team. As a remote member of our customer service team, you will play a critical role in shaping the customer experience and driving business success. If you're a people person with a passion for delivering exceptional service, a knack for problem-solving, and a flair for working in a fast-paced environment, we invite you to explore this exciting opportunity.

About Our Company and the Multifamily Utility Industry

Multifamily Utility Company is at the forefront of the multifamily utility billing and submetering industry, providing innovative solutions that help property owners and managers streamline their utility management processes. Our company culture is built on a foundation of integrity, teamwork, and a relentless commitment to customer satisfaction. As a Customer Service Representative, you will be an integral part of our mission to deliver exceptional customer experiences and build lasting relationships with our clients.

Key Responsibilities

• Customer Interactions: Respond to inbound customer calls, emails, and tickets in a timely and professional manner, resolving customer complaints and concerns with empathy and expertise.
• Customer Verification and Data Management: Perform customer verification, record details of actions taken, and maintain accurate customer databases to ensure seamless interactions and follow-up.
• Payment Processing and Request Handling: Process payments, forms, applications, and requests efficiently, ensuring accuracy and attention to detail.
• Workflow Management: Organize your workflow to meet departmental timeframes, prioritizing tasks and managing multiple responsibilities with ease.
• Collaboration and Communication: Communicate and coordinate with internal departments to ensure a unified customer experience, providing feedback on payment processing efficiency and suggesting areas for improvement.
• Performance Metrics: Meet departmental goals for timeliness and accuracy, maintaining company standards and contributing to the overall success of the customer service team.

Essential Qualifications and Skills

To succeed in this role, you will need:

• Customer Service Experience: 1-2 years of customer service experience, preferably in the multifamily utility billing and submetering industry or a related field.
• Technical Skills: Strong computer use skills, including proficiency in MS Office, with the ability to type a minimum of 6,000 KPH (10-Key).
• Problem-Solving and Troubleshooting: Excellent problem-solving and trouble-shooting skills, with the ability to analyze issues and develop effective solutions.
• Communication and Interpersonal Skills: Exceptional written and oral presentation skills, with a focus on building strong client and customer relationships.
• Organizational and Time Management Skills: Highly organized and detail-oriented, with the ability to work in a fast-paced environment while maintaining accurate work product.
• Adaptability and Flexibility: Comfortable with change and continual process improvement, with a flexible mindset and a willingness to adapt to new challenges.

Preferred Qualifications

• Utility Billing Experience: Previous experience in utility billing or a related field is a plus, although not required.
• High School Diploma or Equivalent: A high school diploma or equivalent is preferred.

What We Offer

As a valued member of our team, you will enjoy:

• Competitive Compensation: A salary of $16.00+ per hour, depending on experience.
• Comprehensive Benefits: A range of benefits, including 401(k), dental insurance, employee assistance program, flexible schedule, health insurance, life insurance, paid time off, and vision insurance.
• Career Growth Opportunities: Opportunities for professional growth and development, with a focus on promoting from within.
• Remote Work Environment: The flexibility to work from home, with a structured schedule and regular communication with the team.
• Collaborative Team Culture: A dynamic and supportive team environment, with a focus on teamwork and collaboration.

Why Join Our Team?

At Multifamily Utility Company, we're passionate about delivering exceptional customer experiences and building lasting relationships with our clients. As a Customer Service Representative, you will play a critical role in shaping the customer experience and driving business success. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to join our team and be part of our mission to revolutionize the multifamily utility industry.

If you're ready to take your customer service career to the next level and join a dynamic team of professionals who are shaping the future of the multifamily utility industry, we encourage you to apply for this exciting opportunity. Don't miss your chance to be part of our story and contribute to our continued success.