Pre-Licensed Customer Service Representative for Insurance Industry - Remote Opportunity with Global Leader Teleperformance

Join Teleperformance, a Global Digital Business Services Company, and Launch Your Career in the Insurance Industry

Teleperformance is a renowned global digital business services company that empowers the world's top brands to streamline their operations in meaningful and sustainable ways. With a presence in over 300 languages and a workforce of more than 410,000 passionate individuals, we are committed to making a positive impact on our communities, clients, and the environment.

At Teleperformance, we're not just offering a job; we're investing in your future. If you're eager to embark on a fulfilling career, we've got the perfect opportunity for you. We're currently seeking a Pre-Licensed Customer Service Representative to join our team on a remote basis. This role is your gateway to becoming a Licensed Insurance Agent, and we're providing the necessary support and training to help you succeed.

The Path to Becoming a Licensed Insurance Agent

Teleperformance offers a comprehensive 5-day paid training program to prepare you for the State Insurance Exam. Our training includes:

• A dedicated Trainer to guide you through the process
• Study materials to ensure you're well-equipped
• Coverage of the cost and scheduling of your state exam
• Ongoing support to help you obtain your license in the 50 states/territories we operate in

By joining Teleperformance, you'll not only gain the knowledge and skills required to excel in the insurance industry, but you'll also be rewarded with:

• Competitive wages and full benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to ensure a healthy work-life balance
• Employee wellness and engagement programs to support your overall well-being

Your Role as a Pre-Licensed Customer Service Representative

As a Pre-Licensed Representative, you'll be the face of our company, interacting with customers from diverse backgrounds and resolving complex issues in a fast-paced environment. Your responsibilities will include:

• Resolving high-level consumer issues and advising first-level representatives on complex matters
• Assisting policy holders with billing questions and concerns
• Providing support to policy holders with policy changes and adjustments
• Offering recommendations and adjusting policies as necessary to meet customer needs

To excel in this role, you'll need to possess excellent decision-making skills, innovation, and a customer-centric approach. You'll be working in a collaborative and engaging environment, with opportunities for growth and professional development.

Essential and Preferred Qualifications

To be considered for this role, you'll need to meet the following essential qualifications:

• A minimum of 6 months of customer service experience
• Be at least 18 years old
• A typing speed of 25 wpm
• A High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills

While not mandatory, the following preferred qualifications will give you a competitive edge:

• 6 months of Call Center experience
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

As a remote employee, you'll need to ensure that your home workspace meets the following requirements:

• A stable internet connection with a minimum subscribed download rate of 12.0 Mbps and upload rate of 3.0 Mbps
• No packet loss and ping under 50ms
• Proof of internet speed required
• A clean and quiet workspace to ensure productivity and minimal distractions

Career Growth Opportunities and Learning Benefits

At Teleperformance, we're committed to helping you grow and develop your skills. As a Pre-Licensed Customer Service Representative, you'll have the opportunity to:

• Advance your career in the insurance industry with our comprehensive training program
• Develop your customer service and communication skills
• Gain industry knowledge and expertise
• Take on new challenges and responsibilities as you progress in your role

Our company culture is built on the principles of inclusion, diversity, and employee well-being. We believe that when our employees are happy and healthy, they're more productive, creative, and engaged. We're committed to providing a workplace that supports your overall well-being and fosters a culture of growth and development.

Compensation, Perks, and Benefits

Teleperformance offers a comprehensive compensation package, including competitive wages, full benefits, and paid time off. Our employee wellness and engagement programs are designed to support your physical and mental well-being. We also provide opportunities for career growth and professional development, ensuring that you can advance in your role and achieve your long-term goals.

Join Our Team and Embark on a Fulfilling Career

If you're passionate about delivering exceptional customer service and are eager to launch your career in the insurance industry, we want to hear from you. At Teleperformance, we're committed to investing in your future and providing a supportive and inclusive work environment. Apply now to become a Pre-Licensed Customer Service Representative and take the first step towards a rewarding and challenging career.

Teleperformance is an Equal Opportunity Employer, committed to creating a culture of inclusion and diversity. We welcome applications from candidates of all backgrounds and perspectives.

Don't miss this opportunity to join our team and start your journey to becoming a Licensed Insurance Agent. Apply today!