Patient Communications Specialist - Remote Customer Support and Engagement Expert for Cardiology and Healthcare Solutions at PaceMate

Join the PaceMate Team: Deliver Exceptional Patient Experiences and Drive Innovation in Healthcare Technology

Are you passionate about delivering outstanding customer service and support in the healthcare industry? Do you have a knack for technology and a desire to make a positive impact on patients' lives? Look no further than PaceMate, a leading provider of innovative healthcare solutions. We are seeking a highly skilled and compassionate Patient Communications Specialist to join our team remotely. As a key member of our Communications Team, you will play a vital role in ensuring seamless interactions between patients, cardiology clinics, and our cutting-edge technology.

About PaceMate

PaceMate is a revolutionary healthcare technology company that offers a comprehensive, fully automated, and vendor-neutral software solution, combined with expert services. Our platform filters data into clinically actionable information, providing customized alert triage 24/7/365, as well as automated coding and claim preparation. Our cloud-based solution is secure, compliant, and designed to benefit patients, caregivers, and hospital administrators. By joining the PaceMate team, you will be part of a group dedicated to harnessing technology to drive healthy, turnkey solutions that identify lost revenues and inefficiencies.

Job Summary

As a Patient Communications Specialist at PaceMate, you will be the primary point of contact for patients and cardiology clinics, providing exceptional customer service, support, and engagement. Your responsibilities will include facilitating accurate, timely, and smooth interactions within our professional community. If you possess outstanding communication skills, a patient-centric approach, and a passion for technology, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Deliver Exceptional Customer Service: Demonstrate kindness, patience, and empathy when interacting with patients and cardiology clinics, ensuring their needs are met and exceeded.
• Effective Communication: Exhibit excellent verbal, written, and electronic communication skills, with the ability to document interactions and provide clear instructions.
• Data Entry and Scheduling: Complete data entry and appointment scheduling tasks in multiple information systems, ensuring accuracy and efficiency.
• Patient Connectivity: Proactively monitor internal databases for loss of patient connectivity to home/remote monitoring, and facilitate patient connectivity with home monitoring equipment.
• Troubleshooting: Assist patients with troubleshooting home monitoring equipment and provide technical support as needed.
• Collaboration: Work closely with internal departments to meet customer needs and ensure seamless communication.
• Project Support: Assist leadership with projects as directed, demonstrating flexibility and adaptability.

Requirements and Qualifications

Essential Qualifications:

• Education: High school diploma/GED required; college or technical degree, healthcare-related certification, or equivalent experience preferred.
• Cardiology Knowledge: Basic cardiology knowledge, cardiology, electrophysiology, or cardiac device experience preferred.
• Technology Skills: Excellent internet and technology skills required; experience with EHR (Electronic Health Record) and remote monitoring website data entry and scheduling tools preferred.
• Remote Work Experience: Experience working effectively and productively within a remote environment preferred.
• Flexibility: Flexibility to work occasional evenings, holidays, and weekends as needed.

Preferred Qualifications:

• Healthcare Experience: Previous experience in healthcare, customer service, or a related field.
• Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with patients, clinicians, and internal stakeholders.
• Technical Skills: Proficiency in software applications, including Microsoft Office and Google Suite.

What We Offer

At PaceMate, we are committed to providing our employees with a comprehensive compensation and benefits package, including:

• Competitive Salary: A competitive salary reflecting your skills and experience.
• Health and Wellness: Health, prescription, dental, vision, and long-term disability coverage.
• Retirement Savings: 401(k) retirement savings plan.
• Paid Time Off: Paid time off, including vacation, sick leave, and holidays.
• Employee Assistance Program: Access to an employee assistance program (EAP) for support with personal and professional challenges.
• Financial Wellness: Financial wellness program to support your financial health.
• Legal Insurance: Legal insurance to provide access to affordable legal services.
• Hospital Indemnity: Hospital indemnity insurance to provide additional financial protection.
• Critical Illness: Critical illness insurance to provide financial support in the event of a serious illness.
• Accident Coverage: Accident coverage to provide financial protection in the event of an accident.

Work Environment and Culture

At PaceMate, we pride ourselves on a culture that values innovation, teamwork, and compassion. Our remote work environment allows you to work from the comfort of your own home, while still being part of a dynamic and supportive team. We believe in fostering a culture of continuous learning and growth, with opportunities for professional development and advancement.

Career Growth Opportunities and Learning Benefits

At PaceMate, we are committed to supporting the career growth and development of our employees. We offer:

• Training and Development: Ongoing training and development opportunities to enhance your skills and knowledge.
• Mentorship: Access to experienced mentors who can provide guidance and support.
• Career Advancement: Opportunities for career advancement and growth within the company.

How to Apply

If you are a motivated and compassionate individual with a passion for delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity. Please click the "Apply Now" button to submit your application. We look forward to hearing from you!

Join the PaceMate team and become a vital part of our mission to harness technology to drive healthy, turnkey solutions that benefit patients, caregivers, and hospital administrators.