Passenger Service Agent - Airport Customer Experience - Delta Air Lines - AKL

Join the Delta Air Lines Team as a Passenger Service Agent and Elevate the Travel Experience

We are excited to announce an exceptional career opportunity for a Passenger Service Agent at Delta Air Lines in Auckland, New Zealand. As a key member of our customer service team, you will play a vital role in delivering an outstanding travel experience to our valued customers. If you are passionate about providing exceptional customer service, have a strong work ethic, and are looking for a dynamic work environment, we encourage you to apply for this exciting role.

About Delta Air Lines

Delta Air Lines is a leading global airline that operates in over 300 destinations worldwide. Our company culture is built on a foundation of shared values, including Care, Integrity, Resilience, Servant Leadership, and Teamwork. We prioritize the well-being and success of our employees, offering a comprehensive benefits package and opportunities for career growth and development.

Job Overview and Key Responsibilities

As a Passenger Service Agent - "Red Coat," you will be an integral part of our customer service team, responsible for ensuring that our customers have a smooth and pleasant travel experience. Your primary focus will be on providing exceptional customer service, handling passenger inquiries, and resolving any issues that may arise during their journey.

Key Responsibilities:

• Proactively greet customers, assess their needs, and provide directions to Delta's available technology alternatives.
• Positively impact customers' use of airport technology to ensure a better, faster, and friendlier airport experience.
• Display a positive image of Delta Air Lines, adhering to uniform compliance and maintaining professionalism at all times.
• Keep customers informed while ensuring service delivery, and efficiently coordinate and monitor all aspects of the operation.
• Handle irregular operations, such as flight delays or cancellations, and provide solutions to customers.
• Practice safety-conscious behaviors in all operational processes and procedures.
• Identify and seek out our most valued customers, assisting them with all their travel needs, and continually developing positive relationships.
• Coordinate and monitor all aspects of customer service, including ticketing, reissues, reservations, and being visible for all customers.

Benefits and Perks to Help You Keep Climbing

At Delta Air Lines, we prioritize the well-being and success of our employees. We offer a comprehensive benefits package, including:

• Competitive salary and industry-leading profit-sharing program.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Recognition rewards and awards through the platform Unstoppable Together.
• Business Resource Groups to connect employees with common interests and promote inclusion.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Delta Perks.

What You Need to Succeed

To be successful in this role, you must meet the following minimum qualifications:

• Must be at least 18 years of age.
• Must be proficient in English.
• Must be able to read, write, and comprehend detailed job instructions.
• Must have strong listening and communication skills.
• Possess basic computer skills.
• Frequently lift bags or items weighing up to and including 50 pounds.
• Occasionally lift bags or items weighing between 50 and 70 pounds.
• Occasionally support in aircraft cabin cleaning duties.
• Demonstrates that privacy is a priority when handling personal data.
• Embraces a diverse set of people, thinking, and styles.
• Consistently makes safety and security, of self and others, the priority.
• Ability to work overtime and in weekend/public holidays when required.
• Willing to travel interstate and overseas for meetings, trainings, as well as supporting other stations.
• Must be eligible to live and work in New Zealand at the time of your application.

What Will Give You a Competitive Edge

The following preferred qualifications will be highly regarded:

• Minimum 3 years of airport customer service experience.
• Delta Air Lines product knowledge.

Career Growth Opportunities and Learning Benefits

At Delta Air Lines, we prioritize the growth and development of our employees. We offer various training programs, mentorship opportunities, and career progression paths to help you achieve your professional goals.

Work Environment and Company Culture Highlights

Our Auckland office is located in a dynamic and fast-paced airport environment. We foster a culture of teamwork, respect, and open communication, where every employee is valued and encouraged to contribute to our success.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including a competitive salary, benefits, and perks. Our employees enjoy a range of discounts, specialty savings, and voluntary benefits through Delta Perks.

Conclusion

If you are passionate about delivering exceptional customer service, have a strong work ethic, and are looking for a dynamic work environment, we encourage you to apply for this exciting role. As a Passenger Service Agent at Delta Air Lines, you will have the opportunity to make a positive impact on our customers' travel experiences, while growing your career and developing your skills.

Apply now and join our team!