Experienced Operations Specialist for Remote Assistance and Robotics Operations – Autonomous Systems Management and Team Collaboration

Introduction to DoorDash Labs and Our Mission

At DoorDash Labs, we are pioneering the future of last-mile logistics through the innovative application of robotics and automation. As an independent team within DoorDash, we are dedicated to transforming the way goods are delivered, making it faster, more efficient, and accessible to millions of people. Our mission is built on the principles of innovation, inclusivity, and customer satisfaction, and we are looking for talented individuals to join our team and contribute to our vision.

About the Role: Operations Specialist, Remote Assistance

We are seeking highly motivated and skilled Operations Specialists to join our Remote Assistance team. As a key member of our operations team, you will play a critical role in managing robots on public roads, providing valuable feedback to team leads, and ensuring the smooth operation of our systems. This is a remote position that offers flexibility and autonomy, allowing you to work from anywhere and contribute to the growth and success of our company.

Key Responsibilities:

• Foster a culture of safety, inclusivity, and open communication within the team, promoting a positive and collaborative work environment.
• Become proficient in the software used for Remote Assistance operations, staying up-to-date with the latest technologies and innovations.
• Support robots by using our remote system to efficiently address their needs, ensuring timely and effective issue resolution.
• Collaborate with the team to identify inefficiencies, offering feedback to shift lead(s) to continually improve team efficiency and productivity.
• Aid operators in their daily activities, ensuring adherence to Remote Assistance standards and promoting a culture of excellence and accountability.

Essential Qualifications:

To be successful in this role, you will need to have:

• 2+ years of autonomous and/or robotics operations background experience, with a strong understanding of robotics systems and operations.
• Strong skills in Google Suite applications such as Sheets, Docs, Slides, Forms, and Calendar, with the ability to learn and adapt to new technologies.
• Excellent communication skills, with the ability to communicate clearly and effectively via Slack, both in writing and verbally.
• Self-motivated, quick to learn, and able to perform well under pressure, with a strong ability to prioritize tasks and manage multiple projects simultaneously.
• Well-organized and attentive to detail, with a strong focus on quality and accuracy.

Preferred Qualifications:

While not essential, the following qualifications are preferred:

• Experience with Jira, issue reporting/ticketing tools, and other project management software, with the ability to collect feedback, schedule fixes, and track progress.
• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop creative solutions.
• Experience working in a fast-paced, dynamic environment, with a strong ability to adapt to changing priorities and deadlines.

Skills and Competencies:

To be successful in this role, you will need to possess the following skills and competencies:

• Strong technical skills, with the ability to learn and adapt to new technologies and systems.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop creative solutions.
• Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork.

Career Growth Opportunities and Learning Benefits:

At DoorDash Labs, we are committed to the growth and development of our employees. As an Operations Specialist, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development and training programs, designed to help you build new skills and advance your career.
• Mentorship and coaching, with experienced professionals who can provide guidance and support.
• Opportunities to work on complex and challenging projects, with the ability to make a real impact on the company and the industry.

Work Environment and Company Culture:

At DoorDash Labs, we are proud of our company culture and work environment. We believe in fostering a positive and inclusive work environment, with a strong focus on diversity, equity, and inclusion. Our company culture is built on the principles of:

• Empathy and understanding, with a strong focus on customer satisfaction and experience.
• Innovation and creativity, with a strong emphasis on experimentation and learning.
• Collaboration and teamwork, with a strong focus on cross-functional teams and partnerships.

Compensation, Perks, and Benefits:

As an Operations Specialist at DoorDash Labs, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive salary and bonus structure, with opportunities for growth and advancement.
• Comprehensive benefits package, including health, dental, and vision insurance, as well as 401(k) matching and other perks.
• Flexible work arrangements, including remote work options and flexible hours.
• Opportunities for professional development and growth, with a strong focus on learning and development.

Conclusion:

If you are a motivated and skilled professional looking for a challenging and rewarding role, we encourage you to apply for the Operations Specialist position at DoorDash Labs. With a strong focus on innovation, inclusivity, and customer satisfaction, we are committed to building a positive and supportive work environment that allows our employees to thrive. Don't hesitate to apply – we look forward to hearing from you!