Operations Manager - Service Excellence Lead: Driving Continuous Improvement in Marine Corps Community Services

Join the Marine Corps Community Services Team as an Operations Manager - Service Excellence Lead

Are you a seasoned operations professional looking for a challenging and rewarding role? Do you have a passion for driving continuous improvement and delivering exceptional service? If so, we have an exciting opportunity for you to join the Marine Corps Community Services (MCCS) team as an Operations Manager - Service Excellence Lead.

About MCCS and the Role

MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. As an Operations Manager - Service Excellence Lead, you will play a critical role in fostering a culture of continuous improvement, discipline, transparency, and high-performing teams within the organization. This is a fully remote role, offering you the flexibility to work from anywhere.

Key Responsibilities

• Establish frameworks, best practices, and tools to drive operational improvements and achieve desired operational performance.
• Collaborate with Finance Process Managers to develop and implement executable solutions, provide real-time feedback, and track quantifiable metrics.
• Oversee the implementation of innovative solutions and best practices, ensuring that future state processes are realized and become the new current state.
• Prioritize leading and developing a culture that fosters high performance, continuous improvement, and customer focus.
• Work with the Change Management and Communications Specialist to ensure effective messaging and communication to internal and external stakeholders.
• Support the SSC Director in driving alignment of continuous improvement initiatives to strategic objectives, cost effectiveness, and minimizing risk to operations continuity.
• Supervise full performance level employees directly and indirectly, including assigning work, evaluating performance, and providing coaching and development opportunities.
• Ensure implementation of an activity safety program, including regular safety meetings, training, and compliance with OSHA standards.
• Promote World Class Customer Service with an emphasis on customer centricity, professionalism, and courtesy.

Essential Qualifications

To be considered for this role, you must meet the following essential qualifications:

• Bachelor's Degree in Accounting or Finance (Master's Degree preferred) with four years of related and relevant work experience, including finance organization creation experience and management and/or experience in a financial shared services environment.
• Minimum 3 years of direct application of lean/continuous improvement methodologies (e.g., Lean Six Sigma and DMAIC) in functional areas supporting PTP, Payroll, AR, and GL process areas.
• Professional certifications and/or licenses with Lean Six Sigma preferred.
• Strong knowledge of accounting and financial systems/processes, controls, and ability to translate strategies into financial concepts.
• Experience working across multiple levels (including executive level), functions, and regions; able to partner, lead, and influence others without having a direct reporting relationship.

Preferred Qualifications

In addition to the essential qualifications, the following preferred qualifications will be considered:

• Prior experience working in an environment comprising both military and civilian elements.
• Knowledge of DoD Instructions and Marine Corps policies, procedures, rules, and regulations.
• Understanding of end-to-end AP, Payroll, AR, or GL processes and associated technology platforms.
• Financial process background and systems orientation (such as Computron, Oracle EBS, etc.).

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Strong analytical and problem-solving skills, with the ability to apply analytical reasoning to identify, analyze, and conceptualize problems.
• Excellent communication and interpersonal skills, with the ability to clearly communicate information to key stakeholders (including executive level) both written and orally.
• Ability to work effectively in a team environment and build collaborative relationships with peers and other stakeholders.
• High degree of proficiency in Microsoft Office suite, especially Excel.
• Comfortable working in a fast-paced, high-energy environment.

Career Growth Opportunities and Learning Benefits

As an Operations Manager - Service Excellence Lead with MCCS, you will have opportunities for career growth and professional development. You will be part of a dynamic team that is committed to delivering exceptional service and driving continuous improvement. You will have access to training and development opportunities, including leadership development programs, to help you build your skills and advance your career.

Work Environment and Company Culture

MCCS is a team-oriented environment that values diversity, equity, and inclusion. As a federal employee, you will be part of a community that is committed to serving the Marine Corps Community. The organization offers a range of benefits and privileges, including access to Marine Corps Exchange and Base facilities.

Compensation and Benefits

The salary for this role is benchmarked at $100,000 - $120,000 per year. As a federal employee, you will also be eligible for a comprehensive benefits package, including:

• Stability of Federal Civilian Service
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges

How to Apply

If you are a motivated and experienced operations professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and any required documentation, by the closing date listed in the job posting.

Don't miss this chance to join the MCCS team and make a significant impact. Apply now and take the first step towards a rewarding new role!