Data Entry Specialist - Remote Customer Support and Order Management Expert

Join the SupportNinja Team: Revolutionizing Outsourcing with a Focus on People, Technology, and Innovation

At SupportNinja, we're redefining the Business Process Outsourcing (BPO) industry by prioritizing our employees, leveraging cutting-edge technology, and fostering a culture of continuous improvement. As a leading provider of outsourced support, lead generation, customer service, and community management solutions for fast-growing tech companies, we're committed to delivering exceptional results while making a positive impact on our team members and the communities we serve.

About Our Culture and Values

As a Ninja, you'll be part of a dynamic team dedicated to our core values:

• Employee Focused: We prioritize the well-being and growth of our team members.
• Always Be Humble: We strive for humility and a willingness to learn in everything we do.
• Improve Everyday: We're committed to continuous learning and self-improvement.
• Compassionate Candor: We foster an environment of open communication, empathy, and honesty.
• Collectively Bring Joy: We aim to create a positive and enjoyable work experience for everyone.

A Day in the Life of a Data Entry Specialist

As a Data Entry Specialist, you'll play a critical role in ensuring the accuracy and efficiency of our order management process. Your day-to-day responsibilities will include:

• Processing orders and verifying pricing and availability.
• Typing accurately, preparing, and maintaining order documents and records.
• Communicating with vendors to ensure orders are allocated promptly and correctly.
• Obtaining shipping quotes, preparing shipping instructions (BOLs), and scheduling pick-up for ready orders.
• Reconciling open and closed orders in a timely manner.
• Researching, tracking, and restoring documentation when problems or discrepancies arise, including lost orders and production delays.
• Informing management and compiling reports/summaries on activity areas.
• Functioning in accordance with established standards and procedures.

Key Responsibilities

To succeed in this role, you'll need to:

• Possess excellent data entry and word processing skills.
• Be highly organized and able to manage multiple tasks and priorities.
• Demonstrate accuracy and attention to detail in all aspects of your work.
• Have strong communication and interpersonal skills.
• Be able to work independently in a remote setting.

Required Qualifications

To be considered for this role, you'll need:

• At least 1 year of related experience in a customer service account.
• A track record of over-achieving quota.
• Competency in MS Office, databases, and web-based software.
• Hands-on experience with spreadsheets and related reports.
• Accuracy and attention to detail.
• Aptitude for details and numbers.
• Ability to perform filing and record-keeping tasks.
• Data entry and word processing skills.
• Well-organized and able to manage multiple priorities.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Familiarity with Shopify or equivalent e-commerce experience.

Technical Requirements

To work with us remotely, you'll need:

• Processor: Intel i5 or equivalent Ryzen 5.
• RAM: 8GB.
• HDD: 250GB.
• Windows 10 Pro / Windows 11 Pro Operating System: Must be Genuine License.
• Windows OS build model 21h2 and up.
• Sound card and video card (built-in is okay).
• Minimum 19" of Monitor, preferably 22".
• USB Headset.
• Internet Speed at least 25MBPS or higher.

Note: Mac OS, Macbooks do not qualify.

Career Growth Opportunities and Learning Benefits

At SupportNinja, we're committed to the growth and development of our team members. As a Data Entry Specialist, you'll have access to:

• Ongoing training and support to help you excel in your role.
• Opportunities for career advancement and professional growth.
• A collaborative and dynamic work environment that encourages learning and innovation.

Work Environment and Company Culture

As a remote team member, you'll enjoy:

• The flexibility to work from home and create your own schedule.
• A culture that prioritizes employee well-being and growth.
• Opportunities to connect with a diverse and talented team of professionals.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Opportunities for bonuses and performance-based incentives.
• A comprehensive benefits package.
• Perks and rewards for outstanding performance.

Conclusion

If you're a motivated and detail-oriented individual with excellent data entry and communication skills, we encourage you to apply for this exciting opportunity. As a Data Entry Specialist at SupportNinja, you'll be part of a dynamic team that's revolutionizing the BPO industry. Join us today and start your journey towards a fulfilling and rewarding career!

Apply Now!