Loan Representative - Entry Level - Remote Work Opportunity with Competitive Salary, Comprehensive Benefits, and Career Growth Potential
Join the Caribou Team: Empowering Financial Freedom for All
Caribou is a pioneering fintech company dedicated to revolutionizing the auto loan refinancing industry. With a strong focus on customer satisfaction and financial freedom, we're seeking a talented and motivated Loan Representative - Entry Level to join our team. As a key player in our sales team, you'll have the opportunity to make a meaningful impact on people's lives by helping them reduce their monthly auto expenses and achieve financial stability.
About Caribou
At Caribou, we believe that everyone deserves financial freedom to focus on what matters most to them. Our innovative technology platform connects customers with community banks and credit unions, providing a seamless and efficient refinancing experience. With a team of experienced leaders from the technology, automotive, and finance industries, we're proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures, and others.
About the Role
As a Loan Representative - Entry Level, you'll be responsible for handling inbound calls and warm leads, consulting with and assisting customers in refinancing their auto loans. This role is ideal for individuals with previous experience in sales-related professions, such as insurance sales, college admissions, or financial services sales. If you're passionate about delivering exceptional customer service, have a strong work ethic, and are eager to learn and grow, we encourage you to apply.
Key Responsibilities:
- Leverage a consultative sales approach to advise customers on the purchase of additional protection products, including vehicle protection services and other offerings
- Provide customers with a thorough explanation of the terms of their loans, as well as aftermarket products and extended service contracts
- Effectively manage and maintain a large pipeline of prospective customers
- Conduct business in an ethical and professional manner, in congruence with our lender guidelines, finance laws, and internal compliance guidelines
- Process finance deals accurately and fairly through financial sources to secure funding
- Perform needs assessments, overcome objections, and manage the expectations of customers
- Other duties may be assigned
Requirements and Qualifications
Essential Qualifications:
- Demonstrated success in an inside sales role (or similar)
- Experience handling and maintaining a high-volume pipeline
- Excellent customer service skills and ability to quickly build rapport with customers
- Clear communication and active listening skills
- Ability to process information efficiently and incorporate in real-time with customers
- Ability to learn new technology and use a variety of software platforms
- Excellent time management skills
Preferred Qualifications:
- Bilingual in Spanish/English (candidates are eligible for a bilingual compensation premium)
- Experience in insurance sales, college admissions, or financial services sales
Skills and Competencies
To succeed in this role, you'll need to possess:
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Excellent problem-solving and analytical skills
- Strong attention to detail and organizational skills
- Ability to adapt to changing priorities and deadlines
Career Growth Opportunities and Learning Benefits
At Caribou, we're committed to the growth and development of our team members. As a Loan Representative - Entry Level, you'll have access to:
- Comprehensive 16-week training and onboarding program
- Ongoing coaching and support from experienced team leaders
- Career advancement opportunities within the company
- Professional development expenses (up to $1,000 per year)
Work Environment and Company Culture
Our office is located in Chandler, AZ, and we offer a hybrid/in-office work arrangement, with flexibility to shift to primarily remote work after the initial training period. Our company culture is built on three core values:
- Give a damn: We show up determined to deliver results, and we love it.
- Velocity: We're intentional about where we're going, and we race towards it.
- Make the assist: We have diverse strengths, and we offer and ask for help so we all win.
Compensation, Perks, and Benefits
We offer a comprehensive compensation and benefits package, including:
- Competitive salary ($50,000 base with monthly commission structure)
- Average annual earnings for the first year: $75,000 (with uncapped commission potential)
- Paid training and onboarding period
- Equity options in the company
- 401k savings program
- Generous paid time off (Flexible Time Off and 100% paid parental leave)
- Robust wellness benefits (company-paid plans for health, dental, vision, mental health, disability, and basic life insurance)
- Optional benefits (HSAs, FSAs, supplemental life and medical insurance, and pet insurance)
Conclusion
If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Loan Representative - Entry Level at Caribou, you'll have the chance to make a meaningful impact on people's lives, grow your career, and enjoy a comprehensive compensation and benefits package. Don't miss out on this chance to join our team and empower financial freedom for all!
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