Implementation Manager, Professional Services for a Rapidly Expanding Global Business - Driving Customer Success through Innovative Solutions and Strategic Partnerships

Introduction to Workwarp and the Role

Imagine being part of a dynamic and rapidly expanding $35 billion dollar global business that is revolutionizing the way companies purchase and procure products. At Workwarp, we are committed to innovation and disrupting the status quo in the B2B space. Our team is dedicated to developing cutting-edge purchasing and procurement solutions that help businesses and organizations of all sizes reimagine buying. As an Implementation Manager, Professional Services, you will play a critical role in driving customer success and delivering innovative solutions that meet the evolving needs of our clients.

About the Company and Industry

Workwarp is a leader in the B2B space, and our team is passionate about creating value for buyers and sellers of all sizes. We stand at the intersection of tech and retail, and our innovative approach to purchasing and procurement is transforming the way companies do business. With a strong commitment to diversity, equity, and inclusion, we are building a workplace culture that is collaborative, dynamic, and empowering. As a member of our team, you will have the opportunity to work with a talented group of professionals who are dedicated to making a difference in the industry.

Key Responsibilities and Expectations

As an Implementation Manager, Professional Services, you will be responsible for managing multiple, concurrent implementation projects that vary in size and scope. Your key responsibilities will include:

• Analyzing current purchasing processes and evaluating opportunities for Workwarp solutions to improve end-user experiences, reduce costs, and accelerate organization performance.
• Driving and accelerating spend adoption through change management activities and advising customers on best practices for using Workwarp solutions.
• Defining requirements and scoping programs for utilizing Workwarp solutions.
• Overseeing program execution, including personnel assignment, project scheduling, and timely delivery.
• Providing timely, clear, and concise communications to customers and Workwarp leadership.
• Assessing program risks, anticipating challenges, and providing escalation management when necessary.
• Focusing on automating service needs for customers and working with Product Management and Technical teams to develop solutions that will increase customer adoption.
• Meeting or exceeding targets for customer and/or feature spend adoption.
• Relaying market needs and requirements back to internal Workwarp teams, including Product Management, Technical, and Category Management teams.

Essential Qualifications and Skills

To be successful in this role, you will need to possess the following essential qualifications and skills:

• Knowledge of procurement and source-to-pay methods at small and medium businesses.
• 3+ years of sales or marketing work (such as e-commerce, retail technology, SaaS) or equivalent experience.
• Bilingual proficiency in French and English is mandatory.
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop creative solutions.

Preferred Qualifications and Skills

While not required, the following preferred qualifications and skills will be considered an asset:

• Experience influencing at all levels within an organization, particularly at the executive level.
• Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent.
• Bachelor's degree or equivalent.
• 5+ years of implementation or services delivery experience, with a preference for B2B industry experience.
• BA/BS degree.

Career Growth Opportunities and Learning Benefits

At Workwarp, we are committed to the growth and development of our employees. As an Implementation Manager, Professional Services, you will have access to a range of career growth opportunities and learning benefits, including:

• Professional development programs and training opportunities to help you build new skills and advance your career.
• Mentorship and coaching from experienced professionals in the industry.
• Opportunities to work on complex and challenging projects that will help you develop your problem-solving and analytical skills.
• A collaborative and dynamic work environment that encourages innovation and creativity.

Work Environment and Company Culture

At Workwarp, we are proud of our diverse and inclusive workplace culture. We believe in creating an environment that is collaborative, dynamic, and empowering, and we are committed to making a positive impact on our employees, customers, and the communities we serve. As a member of our team, you can expect:

• A flexible and remote work environment that allows you to work from anywhere.
• A comprehensive benefits package that includes medical, financial, and other benefits.
• A competitive salary and total compensation package that recognizes your skills and experience.
• Opportunities to participate in company-wide initiatives and events that promote diversity, equity, and inclusion.

Compensation, Perks, and Benefits

At Workwarp, we offer a competitive salary and total compensation package that recognizes your skills and experience. Our compensation package includes:

• A base salary range of $61,700/year to $103,000/year, depending on your experience and qualifications.
• A comprehensive benefits package that includes medical, financial, and other benefits.
• Opportunities for equity, sign-on payments, and other forms of compensation as part of a total compensation package.
• A flexible and remote work environment that allows you to work from anywhere.

Conclusion and Call to Action

If you are a motivated and experienced professional who is passionate about driving customer success and delivering innovative solutions, we encourage you to apply for this exciting opportunity. As an Implementation Manager, Professional Services, you will play a critical role in helping us achieve our mission of creating value for buyers and sellers of all sizes. Don't hesitate to apply – we can't wait to hear from you!

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