Experienced Field Community Health Worker - Remote in Kansas City, Missouri for a Dynamic Healthcare Organization

About UnitedHealthcare

At UnitedHealthcare, we're simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the healthcare system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Job Summary

We're seeking an experienced Field Community Health Worker to join our team in Kansas City, Missouri. As a Field Community Health Worker, you will be responsible for assessment, planning, and implementing care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care. You will also identify and initiate referrals for social service programs, including financial, psychosocial, community, and state supportive services, and manage the care plan throughout the continuum of care as a single point of contact for the member.

Key Responsibilities

• Assess, plan, and implement care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care
• Utilize both company and community-based resources to establish a safe and effective case management plan for members
• Collaborate with patient, family, and healthcare providers to identify and initiate referrals for social service programs, including financial, psychosocial, community, and state supportive services
• Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
• Partner with care team (community, providers, internal staff) to advocate for patients and families as needed to ensure the patient's needs and choices are fully represented and supported by the healthcare team
• Document all member assessments, care plan, and referrals provided
• Engage members either face-to-face or telephonically to help them set person-centered SMART goals and develop a care plan to achieve those goals with regular follow-up calls and ongoing documentation of progress towards goals met
• Adhere to detailed, specific documentation requirements in the member's health record
• Proactively engage the member to manage their own health and healthcare using Motivational Interviewing Skills
• Provide member education on community resources and benefits
• Utilize strong skill sets of managing multiple tasks at a time, being self-motivated, driven toward quality results, managing time well, being very detailed-oriented and organized, work well in a team and on your own, and ability to manage multiple deadlines
• Knowledge and continued learning of community cultures and values
• Perform other duties as assigned

Requirements

To be successful in this role, you will need to have the following qualifications:

Essential Qualifications

• 4+ years of case management, community outreach work, or volunteering experience
• 2+ years of experience working or volunteering within the Community Health setting in a field-based healthcare role
• 2+ years of experience working or volunteering within the local Community, with demonstrated knowledge of culture and values within the Community and familiarity with the resources
• Intermediate level of computer proficiency including the use of Microsoft Outlook, Teams, and multiple web applications
• Must reside within a commutable distance to Kansas City & St. Joseph MO, and surrounding communities in Missouri
• Valid Missouri or Kansas driver's license and current automobile insurance with access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area
• Must reside in the state of Missouri or less than 50 miles commutable distance to Kansas City, KS
• Ability to travel locally, up to 100 miles round trip and up to 50% of the time
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information and live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications

• Bachelor's Degree (or higher) in a health-related field
• Community Health Worker (CHW) Accreditation
• Licensed Practical Nurse (LPN), Certified Nursing Assistant/Home Health Aide, Certified Medical Assistant
• Care management experience
• Experience working in Managed Care
• Knowledge of Medicaid/Medicare population
• Knowledge and/or experience with behavioral health or substance use disorders
• Solves routine problems on own - Works with supervisor to solve more complex problems
• Prioritizes and organizes own work to meet agreed-upon deadlines
• Works with others as part of a team
• Soft Skills: Strong communication and customer service skills both in person and via phone, ability to work independently and maintain good judgment and accountability, demonstrated ability to work well with others, strong organizational and time management skills, ability to multi-task and prioritize tasks to meet all deadlines, ability to work well under pressure in a fast-paced environment, excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Why Work for UnitedHealth Group?

We offer a comprehensive benefits package, including:

• Competitive base pay
• Full and comprehensive benefit program
• Performance rewards
• Management team who demonstrates their commitment to your success
• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD & D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Career Growth Opportunities and Learning Benefits

We believe in investing in our employees' growth and development. As a Field Community Health Worker, you will have opportunities to:

• Develop your skills and knowledge in case management, community outreach, and healthcare
• Work with a diverse team of healthcare professionals to improve patient outcomes
• Participate in ongoing training and education to stay up-to-date on the latest healthcare trends and best practices
• Take on new challenges and responsibilities as you grow in your role

Work Environment and Company Culture

We are committed to creating a work environment that is inclusive, supportive, and empowering. As a Field Community Health Worker, you will have the opportunity to:

• Work from home when not in the field
• Travel locally to client and/or patient sites within a designated area
• Collaborate with a diverse team of healthcare professionals to improve patient outcomes
• Participate in ongoing training and education to stay up-to-date on the latest healthcare trends and best practices

How to Apply

If you are a motivated and compassionate individual who is passionate about improving patient outcomes, we encourage you to apply for this exciting opportunity. Please submit your application through our website.