**Experienced Entry-Level Technical Support Representative – Remote Work Opportunity with Comprehensive Benefits Package**

Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our team of dedicated Technical Support Representatives at Workwarp, a leading provider of innovative solutions for the modern workforce. **About Us** At Workwarp, we're committed to empowering individuals to work smarter, not harder. Our cutting-edge technology and collaborative approach enable our team members to excel in their roles and achieve their full potential. As a member of our Technical Support team, you'll be part of a vibrant community that values innovation, creativity, and mutual support. **Role Overview** As an Entry-Level Technical Support Representative, you'll play a critical role in delivering top-notch support to our customers, ensuring their seamless experience with our products and services. Your primary responsibilities will include: * Providing troubleshooting assistance for residential and business customers via phone, email, and chat * Resolving issues related to internet connectivity, email support, and other technical concerns * Collaborating with internal teams to resolve complex issues and improve overall customer satisfaction * Participating in ongoing training and professional development to enhance your technical skills and knowledge * Maintaining accurate records of customer interactions and issues resolved **Key Qualifications** To succeed in this role, you'll need: * A strong passion for delivering exceptional customer experiences and resolving technical issues * Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams * Basic computer skills, including proficiency in Windows 10, 11, or macOS (Macs cannot be more than 5 years old) * A quiet and distraction-free workspace, with a reliable internet connection (at least 2 Mbps download and 1 Mbps upload) * Ability to sit for extended periods, type at a rate of 40 WPM with 80% accuracy, and possess manual dexterity * Strong problem-solving skills, with the ability to think critically and creatively * A flexible schedule, with availability for day, evening, and night shifts **Preferred Qualifications** While not required, the following qualifications will make you an even stronger candidate: * Previous experience in technical support or a related field * Familiarity with cloud-based applications and software * Certification in technical support or a related field (e.g., CompTIA A+) * Experience working in a remote or virtual environment **Benefits and Perks** As a member of our team, you'll enjoy a comprehensive benefits package, including: * Competitive hourly rate ($12.00 per hour, with a $1.00 per hour increase for residents of Florida) * Paid time off (PTO) after 90 days of employment * Medical, dental, and vision insurance options * 401(k) matching program * Flexible scheduling to balance work and personal life * Ongoing training and professional development opportunities * Referral program and other incentives for exceptional performance **Career Growth Opportunities** At Workwarp, we're committed to promoting from within and providing opportunities for career growth and advancement. As a Technical Support Representative, you'll have the chance to: * Develop your technical skills and knowledge through ongoing training and professional development * Take on additional responsibilities and leadership roles within the team * Collaborate with internal teams to drive innovation and improve customer satisfaction * Pursue opportunities for advancement to senior technical support roles or other areas of the organization **Work Environment and Culture** Our remote work environment is designed to foster collaboration, creativity, and mutual support. As a Technical Support Representative, you'll have the flexibility to work from the comfort of your own home, with access to: * A dedicated team of experienced professionals who share your passion for delivering exceptional customer experiences * Ongoing training and professional development opportunities to enhance your skills and knowledge * A comprehensive benefits package and competitive compensation * A dynamic and supportive work environment that values innovation, creativity, and mutual respect **How to Apply** If you're a motivated and tech-savvy individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job