Web Chat Support Specialist

We are seeking a detail-oriented and customer-focused professional to join our team. In this role, you will interact with customers through live chat on our website to provide information, resolve issues, and ensure a seamless online experience. Key Responsibilities: • Respond promptly and professionally to customer inquiries via web chat. • Assist customers with product information, order tracking, returns, and troubleshooting. • Maintain a positive, empathetic, and professional attitude toward customers at all times. • Accurately document customer interactions in the support system. • Collaborate with other departments to resolve complex customer issues. • Identify and report trends in customer inquiries or issues to improve service quality. Requirements: • High school diploma or equivalent • 1+ year of experience in customer service, preferably in a web-based environment. • Excellent written communication skills. • Ability to multitask, prioritize, and manage time effectively. • Comfortable using chat platforms, CRM systems, and other digital tools. Work Environment: • Remote or on-site positions available depending on company location. • May require evening or weekend availability based on shift scheduling. Apply tot his job Apply To this Job